Genisis Vacume cleaner

Item: Verimark
Rating: 1
Author: Annelie K

We bought a Genisis Vacume cleaner less than a year ago. I took it in for repairs at the Kyalami Corner shop. It has been over a month, no feedback on when I will receive the vacume cleaner. No Communication and it looks like I need to buy another. I am very disappointed with the quality of the Genisis, it doesn't work like it is marketed to be. And Verimark's after sales service is shocking.

Helpful (0)

Replies (2)

Verimark's replyOfficial

09 Jun 2020, 08:41

Dear Annelie

Thank you for taking the time to raise your concern

Our sincere apologies for the inconvenience caused in this regard.

This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.

Kind Regards
Verimark team

Verimark's reply09 Jun 2020, 08:41

Official

Verimark's replyOfficial

09 Jun 2020, 09:48

Good day Annelie

We apologies for any inconvenience caused
We have done our investigation , your unit has been delivered back to the store last week and they have been trying to contact you with no luck
You can go to the store at the most convenient time for you to collect your unit .
If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***.

Kind regards
Verimark team

Verimark's reply09 Jun 2020, 09:48

Official