Genisis 3-in-1 Power Cleaner Refund
On 23 November 2020 I bought goods from Verimark to the value of R8497.90. Mid January the one product (Genisis Power Cleaner 3-in-1) stopped working. I took it to the local Verimark store and requested a refund as it was still in the one year guarantee period. The lady said that they only do refunds within 15 days of purchase. They had to send the product for a service. She informed me that it would take 21 days for the service.
Last week I contacted the branch requesting feedback but I was told that they cannot get hold of the person doing the services and repairs. They said that they would call me again on Friday, 5 March with feedback.
Today, I once again called the branch and was once again told that they cannot get hold of the person. I then requested a refund but again was told that they do not give refunds. Before I started this review, I read through some other reviews and noticed a feedback from Verimark where they told a Mr William that they do refunds within the first 6 months. I copied the below from that post.
Within 6 months from purchase date • Receipt is required for proof of guarantee • Technical assessment to be done. • Customer has the option of Repair, Exchange or Refund.
I believe then that it is within my right to request a full refund on the product. I would appreciate it if you could contact your branch and inform them of the correct terms and conditions of refunds within the first 6 months of purchase. I would also await feedback in regards to my full and final refund.
Thank you for informing us of your disappointing experience with the recent purchase of one our products Please accept our sincere apologies for the disappointment and inconvenience caused.Thank you for the below email We would like to be given the opportunity to technically assess the unit to determine what problems are with the unit , then will revert back once doneAlso when a customer purchase any product from of our Verimark direct store , on our till slip all the TC,s are listed at the bottom of the slip
The customer has the option of a refund within the first 6 months , only if there is a manufacturing defect found on the unit
Kindly provide us with the repair number and the store where you handed in your Genesis 3 in 1 Steamer , for us to investigate
Await your reply
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with the recent purchase of one our products Please accept our sincere apologies for the disappointment and inconvenience caused.Thank you for the below email We would like to be given the opportunity to technically assess the unit to determine what problems are with the unit , then will revert back once doneAlso when a customer purchase any product from of our Verimark direct store , on our till slip all the TC,s are listed at the bottom of the slip
The customer has the option of a refund within the first 6 months , only if there is a manufacturing defect found on the unit
Kindly provide us with the repair number and the store where you handed in your Genesis 3 in 1 Steamer , for us to investigate
Await your reply
Kind regards
Verimark team
It says 'In the event that you are not entirely satisfied with your purchase , please return the the item in its original packaging with proof of purchase within 15 days from the original purchase date .No refunds or exchanges on underwear and garments due to due hygienic reasons . Please enquire in the store about your toy guarantee.
Can you kindly provide us with the repair number and the store you handed in your unit , in order for us to assist you accordingly
It says 'In the event that you are not entirely satisfied with your purchase , please return the the item in its original packaging with proof of purchase within 15 days from the original purchase date .No refunds or exchanges on underwear and garments due to due hygienic reasons . Please enquire in the store about your toy guarantee.
Can you kindly provide us with the repair number and the store you handed in your unit , in order for us to assist you accordingly