JB
JP B
1 reviews | Active since Nov 2013
19 Jun 2023, 17:40
Genesis Vacuum - Worst Product
Your Genesis vacuum cleaners are the worst product ever. The product gave issues within a coup months took two months to repair and started ieith similar issues again. One of your employees had alot to say over the phone as well. Told Makro Centurion to dump it in the ******* bin. 3k wssted. And to top it off 3 more Genesis were standing waiting for repairs at the same Makro.
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Replies (2)0
Replies (2)
Verimark's replyOfficial
20 Jun 2023, 06:48Good day JP Blignaut
Thank you for informing us of your disappointing experience with the recent repair sent to Makro.
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.
Kindly send us your repair number so that we can follow up with the repair team for you
Kind regards
The Veriamrk team
Thank you for informing us of your disappointing experience with the recent repair sent to Makro.
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.
Kindly send us your repair number so that we can follow up with the repair team for you
Kind regards
The Veriamrk team
Verimark's reply20 Jun 2023, 06:48
Official
Good day JP Blignaut
Thank you for informing us of your disappointing experience with the recent repair sent to Makro.
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.
Kindly send us your repair number so that we can follow up with the repair team for you
Kind regards
The Veriamrk team
Thank you for informing us of your disappointing experience with the recent repair sent to Makro.
Please accept our sincere apologies for the disappointment and inconvenience caused.
Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations.
We appreciate the trouble that you took to bring this matter to our attention.
Kindly send us your repair number so that we can follow up with the repair team for you
Kind regards
The Veriamrk team
JB
JP B's updateReviewer Update
20 Jun 2023, 07:42I don’t have one because I’m sick and tired off driving up and down to Makro Centurion and the poor service. That’s why I told them to dump it in the bin. What would you expect if the product spent more time and repair centre than at the customers home.
JB
JP B's update20 Jun 2023, 07:42
Reviewer Update
I don’t have one because I’m sick and tired off driving up and down to Makro Centurion and the poor service. That’s why I told them to dump it in the bin. What would you expect if the product spent more time and repair centre than at the customers home.