YS
Yvonne S
1 reviews | Active since Apr 2011
21 Sept 2021, 11:47
Genesis Vacuum waste of money
Genesis 1000 w vacuum cleaner is totally waste of money. I asked the sales lady to sell me a prober vacuum to suck up dog hair. This product is clocking up all the time and not even sucking up dust. I purchased the product from Game 1 September 2021. I only used it 2 times as it so irritating when you need to suck up dust from floors and its not working. This is NOT a good product
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Verimark's replyOfficial
21 Sept 2021, 13:09Dear Yvonne
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Vacuum Cleaner, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Verimark team
Verimark's reply21 Sept 2021, 13:09
Official
Dear Yvonne
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Vacuum Cleaner, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Verimark team