GF
Graham F
1 reviews | Active since Jul 2014
04 Aug 2020, 15:02
Genesis vacuum cleaners - DO NOT BUY ONE!!!!!!
I bought a Genesis vacuum cleaner from Verimark. The machine hasn't worked very hard and sat in dry storage for a while. Recently the brushes on the motor had a catastrophic failure and destroyed the commutator completely. DO NOT BUY GENESIS VACUUM CLEANERS. THEY ARE BUILT VERY VERY POORLY WITH ******* CHINESE MATERIALS. Spend a bit more money on a brand that has a reputation for quality manufacture and reliability.
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Replies (2)
Verimark's replyOfficial
04 Aug 2020, 15:59Dear Valued Customer
Thank you for informing us of your disappointing experience with the purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please provide the following details: What Genesis vacuum cleaner you have Do you still have the proof of purchase What is the nearest Verimark store near you
Please visit https://www.verimark.co.za/contact-us/store-locator/ to locate the store near you
Await your response herein in order to assist you accordingly
Kind RegardsVerimark Team
Thank you for informing us of your disappointing experience with the purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please provide the following details: What Genesis vacuum cleaner you have Do you still have the proof of purchase What is the nearest Verimark store near you
Please visit https://www.verimark.co.za/contact-us/store-locator/ to locate the store near you
Await your response herein in order to assist you accordingly
Kind RegardsVerimark Team
Verimark's reply04 Aug 2020, 15:59
Official
Dear Valued Customer
Thank you for informing us of your disappointing experience with the purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please provide the following details: What Genesis vacuum cleaner you have Do you still have the proof of purchase What is the nearest Verimark store near you
Please visit https://www.verimark.co.za/contact-us/store-locator/ to locate the store near you
Await your response herein in order to assist you accordingly
Kind RegardsVerimark Team
Thank you for informing us of your disappointing experience with the purchase of one of our product Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. Please provide the following details: What Genesis vacuum cleaner you have Do you still have the proof of purchase What is the nearest Verimark store near you
Please visit https://www.verimark.co.za/contact-us/store-locator/ to locate the store near you
Await your response herein in order to assist you accordingly
Kind RegardsVerimark Team
Verimark's replyOfficial
05 Aug 2020, 08:23Dear Graham
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
Unfortunately, as with any product with moving parts and electronics, storing them sometimes has more adverse effects to the longevity of the products than using them.
You are welcome to book the unit in at your closest Verimark store to be sent for free quote to have the unit repaired.
Kind regards
Verimark team
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
Unfortunately, as with any product with moving parts and electronics, storing them sometimes has more adverse effects to the longevity of the products than using them.
You are welcome to book the unit in at your closest Verimark store to be sent for free quote to have the unit repaired.
Kind regards
Verimark team
Verimark's reply05 Aug 2020, 08:23
Official
Dear Graham
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
Unfortunately, as with any product with moving parts and electronics, storing them sometimes has more adverse effects to the longevity of the products than using them.
You are welcome to book the unit in at your closest Verimark store to be sent for free quote to have the unit repaired.
Kind regards
Verimark team
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
Unfortunately, as with any product with moving parts and electronics, storing them sometimes has more adverse effects to the longevity of the products than using them.
You are welcome to book the unit in at your closest Verimark store to be sent for free quote to have the unit repaired.
Kind regards
Verimark team