DW
Dianne W
1 reviews | Active since Dec 2020
05 Dec 2020, 13:56
Genesis Vacuum Cleaner Waste of Money
Do not buy the Genesis Hydro Vac Plus! I bought one a year ago from Makro. The hose has broken off inside the handle three times as it is simply glued! I went to Verimark in Randburg and was advised by their repair centre this cannot be fixed - you need to buy a new hose and handle every time the hose breaks!
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Replies (2)
Verimark's replyOfficial
06 Dec 2020, 08:15Verimark's reply06 Dec 2020, 08:15
Official
Verimark's replyOfficial
09 Dec 2020, 17:45Morning Diane
Thank you for you email
Please see below the CPA which all companies adhere to.
Please see below the CPA which all companies adhere to.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Items such as filters hose assembly and floor nozzle are consumables which will be charged for as they do not fall under the guarantee.
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark Team
Verimark's reply09 Dec 2020, 17:45
Official
Morning Diane
Thank you for you email
Please see below the CPA which all companies adhere to.
Please see below the CPA which all companies adhere to.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Items such as filters hose assembly and floor nozzle are consumables which will be charged for as they do not fall under the guarantee.
Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist.
Kind regards
Verimark Team