FM
Faith M
1 reviews | Active since Jul 2023
28 Jul 2023, 10:38
GENESIS TURBO VAC
I bought my mom the genesis Turbo Vac last year October. My mom started experiencing problems with the charging unit November and she took it in for exchange or refund,she was told that the vacuum need to be taken for assessment and repair before she can exchange or refund for it. When the vac came back in january this year it had the same problem and she took it back February and they still didnt want to exchange nor refund instead took it back to repair when it came back still had the same problem so she took it back again saturday and told me about it. When i contact the Head office they are telling me i cant refund or exchange because of 6 months has passed and the CPA thing but they were busy buying time so that 6 months can pass so that i dont get a refund or an exchange. I even decided to go open a ***** case against the company and take them to X repo because i want my money back. This year Oct the warrantee will end and i will be left with a vac with defect and they will refuse to continue fixing it
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Replies (3)0
Replies (3)
Verimark's replyOfficial
28 Jul 2023, 12:03Good day Faith
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Turbovac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. If the repair fails and the unit is returned within three months from the original repair,
If you require further information to hesitate to contact us directly
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Turbovac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. If the repair fails and the unit is returned within three months from the original repair,
If you require further information to hesitate to contact us directly
Kind regards
The Verimark team
Verimark's reply28 Jul 2023, 12:03
Official
Good day Faith
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Turbovac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. If the repair fails and the unit is returned within three months from the original repair,
If you require further information to hesitate to contact us directly
Kind regards
The Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Turbovac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfactory guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently. If the repair fails and the unit is returned within three months from the original repair,
If you require further information to hesitate to contact us directly
Kind regards
The Verimark team
FM
Faith M's updateReviewer Update
28 Jul 2023, 16:43The product was booked saturday when i wanted my refund and i was told about the CPA which i feel like this problem would have been avoided when i wanted my refund back in february when the product was 4 months old and the sales people refused and told me they will take it for repair instead and the machine still came back with the same problem. I believe that they were buying time so that the product can be 6 months old so that they can tell me about the CPA and that for me is *****. Todaybi went to verimark potchefstroom with police officials to find a way to get my money back and the store is no longer there. I want my money back and you can keep the machine with you as its already there.
FM
Faith M's update28 Jul 2023, 16:43
Reviewer Update
The product was booked saturday when i wanted my refund and i was told about the CPA which i feel like this problem would have been avoided when i wanted my refund back in february when the product was 4 months old and the sales people refused and told me they will take it for repair instead and the machine still came back with the same problem. I believe that they were buying time so that the product can be 6 months old so that they can tell me about the CPA and that for me is *****. Todaybi went to verimark potchefstroom with police officials to find a way to get my money back and the store is no longer there. I want my money back and you can keep the machine with you as its already there.
Verimark's replyOfficial
02 Aug 2023, 10:02Hi Faith
Thank you for bringing this matter to our attention.
Our Sincere apologies for any inconvenience caused in this regard
Our Area manager Paballo will contact you shortly
We are happy that your matter is resolved
Kind regards
The Verimark team
Thank you for bringing this matter to our attention.
Our Sincere apologies for any inconvenience caused in this regard
Our Area manager Paballo will contact you shortly
We are happy that your matter is resolved
Kind regards
The Verimark team
Verimark's reply02 Aug 2023, 10:02
Official
Hi Faith
Thank you for bringing this matter to our attention.
Our Sincere apologies for any inconvenience caused in this regard
Our Area manager Paballo will contact you shortly
We are happy that your matter is resolved
Kind regards
The Verimark team
Thank you for bringing this matter to our attention.
Our Sincere apologies for any inconvenience caused in this regard
Our Area manager Paballo will contact you shortly
We are happy that your matter is resolved
Kind regards
The Verimark team