Mm
Mpho mpho.mukanea
1 reviews | Active since Oct 2022
21 Aug 2024, 14:04
GENESIS STEAM IRON
I believe this to be the best iron on the market when I bought it but towards the end of the warranty the iron started steaming from the sides and burn my clothes I took it back twice and it still had the same problem. I gave up on the iron , but recently 3 months 10 days after giving up I decided to take it back to makro was then told they can’t do anything on the iron as the warranty has lapsed by 10 days. Never buy this iron it’s full of problems. Last year I also bought my mom one and it gave the same problem instantly I returned it for a refund at least but it’s a waste of time buying this. Not the best at all
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Replies (3)0
Replies (3)
Verimark's replyOfficial
21 Aug 2024, 14:16Good day Mpho
Thank you for informing us of your disappointing experience with the purchase of our Genesis Steam iron, please accept our sincere apologies for the disappointment and inconvenience caused
Please see below.
15 Day money back guarantee
- Proof of purchase is required.
- This is a satisfactory guarantee we offer our customers.
- When a customer can inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline is missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in store)
- Within 6 months from the purchase date
- Receipt is required for proof of guarantee.
- Technical assessment to be done.
- The customer has the option of Repair, Exchange, or Refund.
- In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
You are welcome to book the unit at your closest Verimark store to be sent a free quote to have the unit repaired.
Kind regards
The Verimark team
The Verimark team
Verimark's reply21 Aug 2024, 14:16
Official
Good day Mpho
Thank you for informing us of your disappointing experience with the purchase of our Genesis Steam iron, please accept our sincere apologies for the disappointment and inconvenience caused
Please see below.
15 Day money back guarantee
- Proof of purchase is required.
- This is a satisfactory guarantee we offer our customers.
- When a customer can inspect goods before finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods before purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline is missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed before offering a refund. (This may be done in store)
- Within 6 months from the purchase date
- Receipt is required for proof of guarantee.
- Technical assessment to be done.
- The customer has the option of Repair, Exchange, or Refund.
- In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
You are welcome to book the unit at your closest Verimark store to be sent a free quote to have the unit repaired.
Kind regards
The Verimark team
The Verimark team
Mm
Mpho mpho.mukanea's updateReviewer Update
21 Aug 2024, 18:33You have failed to repair the iron twice, wasted enough of my time and energy driving to Makro Centurion to return this. I will never ever buy anything under Verimark and I hope this review will help others to not make the same mistake I made of trusting the brand. Your iron is at Makro store I do not wish to waste any more of my time with this so I will not be going back for anything. You can keep your defective Iron.
Mm
Mpho mpho.mukanea's update21 Aug 2024, 18:33
Reviewer Update
You have failed to repair the iron twice, wasted enough of my time and energy driving to Makro Centurion to return this. I will never ever buy anything under Verimark and I hope this review will help others to not make the same mistake I made of trusting the brand. Your iron is at Makro store I do not wish to waste any more of my time with this so I will not be going back for anything. You can keep your defective Iron.
Verimark's replyOfficial
22 Aug 2024, 10:49Good day Mpho
Verimark offers a three-month guarantee on any repairs, as regulated by the CPA. We want to be allowed to assess the unit and should we find the same findings as on the initial assessment, we will gladly repair it at no charge.
Thank you
Verimark offers a three-month guarantee on any repairs, as regulated by the CPA. We want to be allowed to assess the unit and should we find the same findings as on the initial assessment, we will gladly repair it at no charge.
Thank you
Verimark's reply22 Aug 2024, 10:49
Official
Good day Mpho
Verimark offers a three-month guarantee on any repairs, as regulated by the CPA. We want to be allowed to assess the unit and should we find the same findings as on the initial assessment, we will gladly repair it at no charge.
Thank you
Verimark offers a three-month guarantee on any repairs, as regulated by the CPA. We want to be allowed to assess the unit and should we find the same findings as on the initial assessment, we will gladly repair it at no charge.
Thank you