Genesis steam iron

Yesterday I got my 3rd Genesis steam iron in just over 5 months. Today, the water was running out of the iron. When we took it back to the store, all of a sudden, the 15 day money back on a new item did not exist. When the shop assistants realised that they are cornered with their lies, all of a sudden a refund can't be made for a product over R400!!! Really verimark!! I need an iron and surely you can understand that no person can be satisfied with 3 irons and no client service in 5 months! Will you please pay me my money back in order to get myself a reliable steam iron! Your product and service is more than disgusting!