BM
Bongani M
1 reviews | Active since Dec 2011
17 Sept 2021, 16:06
Genesis power steam advanced iron of poor quality
I bought a Genesis power steam advanced iron from Verimark Centurion on 03 December 2019 with a 2 year guarantee. In September 2020, it stopped working and I have returned it back to Verimark Centurion for replacement but they said they can only repair it within 3 weeks. I booked it in for repairs and fetched it in October 2020 after repairs. On 16 September 2021, it stopped working and I returned it back to Verimark Centurion for a replacement, and they said that they can only book it in for repairs.
How do you sell a poor product to your customers knowing that the product is poor? Since the customers have been complaining about the same product.
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Replies (2)
Verimark's replyOfficial
19 Sept 2021, 16:55Verimark's reply19 Sept 2021, 16:55
Official
Verimark's replyOfficial
20 Sept 2021, 09:28Hi Bongani
Thank you for the below email
Thank you for the below email
Please note that Verimark follows the consumer protection act very closely regarding our products.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer can inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange, or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
The unit was purchased 03/12/2019
Handed in for repairs in in September 2020, thus the unit was already out of 6 months guarantee, and theiron was repaired under guarantee .
Now the unit is 1 and 9 months old and we need to assess the unit and repair while still under guarantee
I unfortunately cannot change the above policy which is the company policies and procedure.
You are welcome to contact us should you require further information
You are welcome to contact us should you require further information
We appreciate the trouble that you took to bring this matter to our attention
Kind regards
Patricia
Verimark's reply20 Sept 2021, 09:28
Official
Hi Bongani
Thank you for the below email
Thank you for the below email
Please note that Verimark follows the consumer protection act very closely regarding our products.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer can inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
Repairs
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange, or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange, or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
The unit was purchased 03/12/2019
Handed in for repairs in in September 2020, thus the unit was already out of 6 months guarantee, and theiron was repaired under guarantee .
Now the unit is 1 and 9 months old and we need to assess the unit and repair while still under guarantee
I unfortunately cannot change the above policy which is the company policies and procedure.
You are welcome to contact us should you require further information
You are welcome to contact us should you require further information
We appreciate the trouble that you took to bring this matter to our attention
Kind regards
Patricia