MS
Marianne S

1 reviews | Active since May 2012

28 Apr 2025, 14:12

Genesis Power Max vacuum cleaner- Power switch poor quality

I bought a Genesis power Max vacuum cleaner from Game at Garden Route Mall on 27/07/2024. It was since only used about 3 times by myself, because I mostly get a cleaning company with their own equipment to clean my house. I was busy using it end of February when all of the sudden it would not turn on again. I took it to Game for repair on 01/03/2025 and received it back within 21 days with the diagnosis that it was the power switch that was faulty. I used it this weekend for the first time after the repair and again something is wrong with the power switch. You now have to hold it in to be able to use it. I'm sure the power switch should last longer after being replaced and it stopped working after about only the fourth time I wanted to switch it back on. It doesn't seem as if quality parts are being used. I am very disappointed and hope that this is not going to become the norm of inconvenience that it has to be taken back for repair every month.

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Replies (1)
Verimark
Verimark's reply29 Apr 2025, 06:41
Official
Dear Marianne,Thank you for your feedback and for bringing this matter to our attention.We are very sorry to hear about the issues you are experiencing with your Genesis Power Max vacuum cleaner. This is certainly not the experience we want for our customers.We will investigate this further with the service centre and Game Garden Route Mall and will revert to you shortly.Thank you for your patience and understanding.Kind regards,
The Verimark Team