RO
Robert O
1 reviews | Active since Jan 2020
29 Jun 2023, 12:01
Genesis portable carvacuum
I bought a Genesis portable car vacuum from Checkers Hyper and i am totally disappointed in the product the suction is so bad that it does not even pick up very small gravel on the carpets and when you lift up the hose the dirt just falls out
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Replies (1)
Verimark's replyOfficial
03 Jul 2023, 08:02Good day Robert
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
repair fails and the unit is returned within three months from the original repair, the unit Please ensure that this is communicated to customers in a manner that would not come across as if Verimark is not willing to assist or rigid in our processes. For instance, do not say “as per the CPA” or “we are only operating within our policies”. Word selection is very important in relaying
Kind Regards
The Verimark team
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
repair fails and the unit is returned within three months from the original repair, the unit Please ensure that this is communicated to customers in a manner that would not come across as if Verimark is not willing to assist or rigid in our processes. For instance, do not say “as per the CPA” or “we are only operating within our policies”. Word selection is very important in relaying
Kind Regards
The Verimark team
Verimark's reply03 Jul 2023, 08:02
Official
Good day Robert
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
repair fails and the unit is returned within three months from the original repair, the unit Please ensure that this is communicated to customers in a manner that would not come across as if Verimark is not willing to assist or rigid in our processes. For instance, do not say “as per the CPA” or “we are only operating within our policies”. Word selection is very important in relaying
Kind Regards
The Verimark team
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase is required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store) Repairs
· Within 6 months from the purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee) o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
repair fails and the unit is returned within three months from the original repair, the unit Please ensure that this is communicated to customers in a manner that would not come across as if Verimark is not willing to assist or rigid in our processes. For instance, do not say “as per the CPA” or “we are only operating within our policies”. Word selection is very important in relaying
Kind Regards
The Verimark team