FG
Francois G
1 reviews | Active since Nov 2021
23 Aug 2023, 07:47
Genesis Nutrimax Blender :(
The Verimark Genisis Nutrimax has just caused problems for us.
We received this product as a wedding gift. Within the year warranty we returned it twice and the 3rd time it broke was 1 week out of warranty. The blender motor was replaced the first time, repaired the second time (never been the same since the repair) and the 3rd time the container has started leaking to the point we can no longer use it.
I would recommend anybody Stay away from this overpriced and poorly designed product, 2 returns and over R2200 later we still have no blender :(
Helpful (0)
Replies (5)0
Replies (5)
Verimark's replyOfficial
23 Aug 2023, 08:34Dear Francios Greeff
Thank you for bringing this to our attention our sincere apologies for the inconvenience
In order to expedite the process, could you kindly advise which Verimark Direct is closest to you? https://www.verimark.co.za/contact-us/store-locator/ You can click on this link to go directly to our store locator. Could you kindly take these units into the store as we will have to send them to our Head Office for a technical assessment to determine exactly what the problems are? Once you have informed us of which store is closest to you I will arrange for this to be done ASAP.
Further to this, could you please advise whether you perhaps still have the proof of purchase available which will validate your guarantee?
I await your response herein to assist you accordingly.
Kind regards
The Verimark team
Thank you for bringing this to our attention our sincere apologies for the inconvenience
In order to expedite the process, could you kindly advise which Verimark Direct is closest to you? https://www.verimark.co.za/contact-us/store-locator/ You can click on this link to go directly to our store locator. Could you kindly take these units into the store as we will have to send them to our Head Office for a technical assessment to determine exactly what the problems are? Once you have informed us of which store is closest to you I will arrange for this to be done ASAP.
Further to this, could you please advise whether you perhaps still have the proof of purchase available which will validate your guarantee?
I await your response herein to assist you accordingly.
Kind regards
The Verimark team
Verimark's reply23 Aug 2023, 08:34
Official
Dear Francios Greeff
Thank you for bringing this to our attention our sincere apologies for the inconvenience
In order to expedite the process, could you kindly advise which Verimark Direct is closest to you? https://www.verimark.co.za/contact-us/store-locator/ You can click on this link to go directly to our store locator. Could you kindly take these units into the store as we will have to send them to our Head Office for a technical assessment to determine exactly what the problems are? Once you have informed us of which store is closest to you I will arrange for this to be done ASAP.
Further to this, could you please advise whether you perhaps still have the proof of purchase available which will validate your guarantee?
I await your response herein to assist you accordingly.
Kind regards
The Verimark team
Thank you for bringing this to our attention our sincere apologies for the inconvenience
In order to expedite the process, could you kindly advise which Verimark Direct is closest to you? https://www.verimark.co.za/contact-us/store-locator/ You can click on this link to go directly to our store locator. Could you kindly take these units into the store as we will have to send them to our Head Office for a technical assessment to determine exactly what the problems are? Once you have informed us of which store is closest to you I will arrange for this to be done ASAP.
Further to this, could you please advise whether you perhaps still have the proof of purchase available which will validate your guarantee?
I await your response herein to assist you accordingly.
Kind regards
The Verimark team
FG
Francois G's updateReviewer Update
23 Aug 2023, 09:08Good Day,
Unfortunately I am unable to use the locator on the website however I have further researched and seems there is a Verimark branch at Walmer Park Shopping Caentre in Port Elizabeth, does this branch still exist? I live close to Walmer so if this is not an option please suggest a branch.
We have the slip and any supporting documents issued by the seller since the repairs have been done so I can include copies once handed in.
Awaiting yours.
Francois
Unfortunately I am unable to use the locator on the website however I have further researched and seems there is a Verimark branch at Walmer Park Shopping Caentre in Port Elizabeth, does this branch still exist? I live close to Walmer so if this is not an option please suggest a branch.
We have the slip and any supporting documents issued by the seller since the repairs have been done so I can include copies once handed in.
Awaiting yours.
Francois
FG
Francois G's update23 Aug 2023, 09:08
Reviewer Update
Good Day,
Unfortunately I am unable to use the locator on the website however I have further researched and seems there is a Verimark branch at Walmer Park Shopping Caentre in Port Elizabeth, does this branch still exist? I live close to Walmer so if this is not an option please suggest a branch.
We have the slip and any supporting documents issued by the seller since the repairs have been done so I can include copies once handed in.
Awaiting yours.
Francois
Unfortunately I am unable to use the locator on the website however I have further researched and seems there is a Verimark branch at Walmer Park Shopping Caentre in Port Elizabeth, does this branch still exist? I live close to Walmer so if this is not an option please suggest a branch.
We have the slip and any supporting documents issued by the seller since the repairs have been done so I can include copies once handed in.
Awaiting yours.
Francois
Verimark's replyOfficial
23 Aug 2023, 09:22Hi Francois
Thank you for your response
Unfortunately, we don't have a store in the Walper Park shopping center, please see the below store around PE, where you can book your Genesis Nutrimax Blender for repairs.
Physical Address
****wood Square in Uitenhage 42 Union Ave, Alexander Park, Kariega Open until 18:00***
Thank you
Thank you for your response
Unfortunately, we don't have a store in the Walper Park shopping center, please see the below store around PE, where you can book your Genesis Nutrimax Blender for repairs.
Physical Address
****wood Square in Uitenhage 42 Union Ave, Alexander Park, Kariega Open until 18:00***
Thank you
Verimark's reply23 Aug 2023, 09:22
Official
Hi Francois
Thank you for your response
Unfortunately, we don't have a store in the Walper Park shopping center, please see the below store around PE, where you can book your Genesis Nutrimax Blender for repairs.
Physical Address
****wood Square in Uitenhage 42 Union Ave, Alexander Park, Kariega Open until 18:00***
Thank you
Thank you for your response
Unfortunately, we don't have a store in the Walper Park shopping center, please see the below store around PE, where you can book your Genesis Nutrimax Blender for repairs.
Physical Address
****wood Square in Uitenhage 42 Union Ave, Alexander Park, Kariega Open until 18:00***
Thank you
FG
Francois G's updateReviewer Update
23 Aug 2023, 09:55Good Day,
Please advise what we may expect from Verimark as this would ultimately result in 140km of travel alone. The Bearing at the bottom of the blender is completely fractured and leaking.
After about 8 months this happened to the first unit and ultimately the motor stopped working too, Kloppers replaced the unit with a new box completely. The second time the Motor stopped working and the same was taken back to Kloppers and they sent it for repair(This unit was about 3 months old at the time). Once we received the motor back it made a very strange sound when switched on. Only a few months later the container started leaking and we discovered the bearing was completely broken. If this was not discovered the motor would undoubtably have stopped working too.
It is unsettling because somebody invested a substantial amount of money in a blender which one would expect to last a consirable amount of time. Is the life span of this blender only 6-8 months? I am not sure what to expect.
Please advise what we may expect from Verimark as this would ultimately result in 140km of travel alone. The Bearing at the bottom of the blender is completely fractured and leaking.
After about 8 months this happened to the first unit and ultimately the motor stopped working too, Kloppers replaced the unit with a new box completely. The second time the Motor stopped working and the same was taken back to Kloppers and they sent it for repair(This unit was about 3 months old at the time). Once we received the motor back it made a very strange sound when switched on. Only a few months later the container started leaking and we discovered the bearing was completely broken. If this was not discovered the motor would undoubtably have stopped working too.
It is unsettling because somebody invested a substantial amount of money in a blender which one would expect to last a consirable amount of time. Is the life span of this blender only 6-8 months? I am not sure what to expect.
FG
Francois G's update23 Aug 2023, 09:55
Reviewer Update
Good Day,
Please advise what we may expect from Verimark as this would ultimately result in 140km of travel alone. The Bearing at the bottom of the blender is completely fractured and leaking.
After about 8 months this happened to the first unit and ultimately the motor stopped working too, Kloppers replaced the unit with a new box completely. The second time the Motor stopped working and the same was taken back to Kloppers and they sent it for repair(This unit was about 3 months old at the time). Once we received the motor back it made a very strange sound when switched on. Only a few months later the container started leaking and we discovered the bearing was completely broken. If this was not discovered the motor would undoubtably have stopped working too.
It is unsettling because somebody invested a substantial amount of money in a blender which one would expect to last a consirable amount of time. Is the life span of this blender only 6-8 months? I am not sure what to expect.
Please advise what we may expect from Verimark as this would ultimately result in 140km of travel alone. The Bearing at the bottom of the blender is completely fractured and leaking.
After about 8 months this happened to the first unit and ultimately the motor stopped working too, Kloppers replaced the unit with a new box completely. The second time the Motor stopped working and the same was taken back to Kloppers and they sent it for repair(This unit was about 3 months old at the time). Once we received the motor back it made a very strange sound when switched on. Only a few months later the container started leaking and we discovered the bearing was completely broken. If this was not discovered the motor would undoubtably have stopped working too.
It is unsettling because somebody invested a substantial amount of money in a blender which one would expect to last a consirable amount of time. Is the life span of this blender only 6-8 months? I am not sure what to expect.
Verimark's replyOfficial
25 Aug 2023, 08:46Hi Francois
Thank you for your message Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our service centre so that we can ascertain what the problem is. Once we get the product we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark storeCould you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
If you require further information do not hesitate to contact us directly.
Kind regards
The Verimark team
Thank you for your message Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our service centre so that we can ascertain what the problem is. Once we get the product we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark storeCould you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
If you require further information do not hesitate to contact us directly.
Kind regards
The Verimark team
Verimark's reply25 Aug 2023, 08:46
Official
Hi Francois
Thank you for your message Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our service centre so that we can ascertain what the problem is. Once we get the product we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark storeCould you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
If you require further information do not hesitate to contact us directly.
Kind regards
The Verimark team
Thank you for your message Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our service centre so that we can ascertain what the problem is. Once we get the product we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark storeCould you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you caused in bringing this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback.
If you require further information do not hesitate to contact us directly.
Kind regards
The Verimark team