TT
Tracy T
1 reviews | Active since Mar 2022
19 Mar 2022, 12:42
Genesis MiniMax Cyclone: ******* Vacuum Cleaner
In January I purchased a Genesis MiniMax Cyclone vacuum cleaner from Game. Big mistake. I have only used it 3 times and EVERY TIME it overheats and cuts out after less than 10 minutes!?!? I then have to wait about 30 minutes before I can carry on vacuuming! It's disgusting that Verimark sells products that don't work properly! No wonder it only came with a 7-day exchange policy. I will NEVER buy another Verimark product!
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Verimark's replyOfficial
20 Mar 2022, 08:20 Dear Tracy
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Minimax please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please note that overheating is caused by blocked / dirty filters, it is important to note: A dirty filter restricts airflow, restricts suction power, and places extra pressure on the motor significantly reducing its life expectancy, A clean filter is a filter that does its job properly by effectively filtering dust while not restricting airflow-allowing you to get the full benefits and cleaning power of this vacuum, regular cleaning can be done by simply tapping the filter outside to release the dust from it, for a more thorough cleaning it can also be washed, but never replace the filter if not completely dry The Minimax is fitted with a cut-off switch, if your unit gets hot it will automatically switch off, this is to protect the motor from burning out. Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Minimax please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please note that overheating is caused by blocked / dirty filters, it is important to note: A dirty filter restricts airflow, restricts suction power, and places extra pressure on the motor significantly reducing its life expectancy, A clean filter is a filter that does its job properly by effectively filtering dust while not restricting airflow-allowing you to get the full benefits and cleaning power of this vacuum, regular cleaning can be done by simply tapping the filter outside to release the dust from it, for a more thorough cleaning it can also be washed, but never replace the filter if not completely dry The Minimax is fitted with a cut-off switch, if your unit gets hot it will automatically switch off, this is to protect the motor from burning out. Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Verimark's reply20 Mar 2022, 08:20
Official
Dear Tracy
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Minimax please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please note that overheating is caused by blocked / dirty filters, it is important to note: A dirty filter restricts airflow, restricts suction power, and places extra pressure on the motor significantly reducing its life expectancy, A clean filter is a filter that does its job properly by effectively filtering dust while not restricting airflow-allowing you to get the full benefits and cleaning power of this vacuum, regular cleaning can be done by simply tapping the filter outside to release the dust from it, for a more thorough cleaning it can also be washed, but never replace the filter if not completely dry The Minimax is fitted with a cut-off switch, if your unit gets hot it will automatically switch off, this is to protect the motor from burning out. Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Minimax please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please note that overheating is caused by blocked / dirty filters, it is important to note: A dirty filter restricts airflow, restricts suction power, and places extra pressure on the motor significantly reducing its life expectancy, A clean filter is a filter that does its job properly by effectively filtering dust while not restricting airflow-allowing you to get the full benefits and cleaning power of this vacuum, regular cleaning can be done by simply tapping the filter outside to release the dust from it, for a more thorough cleaning it can also be washed, but never replace the filter if not completely dry The Minimax is fitted with a cut-off switch, if your unit gets hot it will automatically switch off, this is to protect the motor from burning out. Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team