GENESIS IRON LEAKING

Good day Nichola
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Iron,   please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. 
 We   would   like   to   be given the opportunity to technically assess the unit to determine what problems are, once  done will  revert back with an  update Please see below the guidelines that fall within our policies and the CPA. 

15 Day money back guarantee 

• Proof of purchase is required.
• This is a satisfactory guarantee we offer our customers.  
• When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.  
• We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.  
• In the event whereby the deadline was missed by a day or two, we will still assist.  
• Items over the value of R399.00 are required to be assessed prior to offering a refund.  (This may be done in store)

 Repairs  

• Within 6 months from the purchase date 
• The receipt is required for proof of guarantee
• Technical assessment to be done.
• The customer has the option of Repair, Exchange, or Refund.
• In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
• If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)
• In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
• Outside the first 6 months from the purchase date but within the guarantee period 
• The customer only has the option of Repair.
• The repair will be guaranteed for a period of three months, which will run concurrently with the original guarantee. (Will not add three months to the original guarantee)
• In the case where the repair fails and the unit is returned within three months from the original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently.

 Kind  supply us  with the Game repair  number  to  investigate   further  on your  matter Kind regards Verimark team