1 reviews | Active since Jul 2011
Genesis Iron
I bought Genesis Iron in 2019 December and last month 2021 It just stopped working. I took it back to Verimark Woodlands since it still had guarantee. They booked it in and after a week they called me to come collect it and when I got home all to find it doesn't switch ON completely. Then I took it back and the sales lady tested it and said to me and my husband. I will order new iron for you and will call you to collect when it have arrived.Today 13th October 2021 she calls me saying the iron have arrived.My husband went to collect and she test the iron while he's there and left.When he got home we check the iron we could see its and old iron scratched and very dirty.I pickup the phone and call her,she goes what do you mean the phone is not new when I broke the seal myself this morning.I go I know a new phone when I see one ,I have bought one before she insist the iron is new, and I responded by saying I am on my way back. When we got there she continues saying what do you mean the iron is not new, I felt very insulted because the iron didn't look anything new. Then she could see that I was getting unhappy she says oooh!!!! this is refurbished and it have 1 year guarantee. And we say to her but you said we will get a new iron and this one looks older than my original iron. Then she asked for the iron and checked it out and says oooh I see. And she says sorry for misunderstanding. Okay I will take your iron back so that they will try to fix it again but they can can only pick it up next week because they came today. With all this horrifying experience who can still trust that my iron will be repaired proper a big brand failing to repair and iron at once. Now it have to be opened many times. How long is it going to last me. I was never even informed that I will get a refurbished which she told us its from another store.I don't even know how many years the store had it. It is scratched ,dirty. My own looked brand new which she also acknowledged I looked after my iron with love. Now I have to suffer I don't have and iron. I bought genesis because I so trusted the brand. Two years its not over and iron not working and I am experiencing traumatic experience.
I was promised brand NEW and I am getting something else. And if it was Verimark will take the iron that is fixed many times back will you trust that brand.
Thank you for bringing this to our attention,
Our sincere apologies for any inconvenience caused.
We are currently investigating this as a matter of urgency
We will revert back shortly
kInd regards
Verimark team
Thank you for bringing this to our attention,
Our sincere apologies for any inconvenience caused.
We are currently investigating this as a matter of urgency
We will revert back shortly
kInd regards
Verimark team
We follow the rules and regulation of the CPA as per below for your perusal.
15 Day money back guarantee
· Proof of purchase required.
· This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Kind regards
We follow the rules and regulation of the CPA as per below for your perusal.
15 Day money back guarantee
· Proof of purchase required.
· This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Kind regards