sP
stephan P
1 reviews | Active since Feb 2010
14 Apr 2020, 16:28
Genesis Hydrovac (Poor build quality)
I bought a Genesis Hydrovac a while back (This is our second one) , the first one we used for almost 10 years before it started to give issues , we then invested in a new one because we received such a good service out if the first one , The Sad part is the new one had more features and gadgets , however the build quality I find very Poor , the clips holding the bottom part with the top broke (cracked) the first month , they now completely broken and can't keep the thing together , I know I'm not the only customer with t the same issue , I need Verimark to come with a solution or I’m forced to support someone else
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Replies (2)
Verimark's replyOfficial
15 Apr 2020, 13:35Verimark's reply15 Apr 2020, 13:35
Official
Verimark's replyOfficial
17 Apr 2020, 14:34Dear Stephen
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Vacuum Cleaner , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
It would be best to take the unit back for repairs after the lock down is lifted
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Vacuum Cleaner , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
It would be best to take the unit back for repairs after the lock down is lifted
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***.
Kind regards
Verimark team
Verimark's reply17 Apr 2020, 14:34
Official
Dear Stephen
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Vacuum Cleaner , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
It would be best to take the unit back for repairs after the lock down is lifted
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Vacuum Cleaner , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
It would be best to take the unit back for repairs after the lock down is lifted
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly on ***.
Kind regards
Verimark team