KH
Kotie H
1 reviews | Active since Oct 2019
14 Apr 2023, 12:46
Genesis Hydrovac Plus worse quality ever
I bought the Genesis Hydrovac Plus in May 2020. It sucked fine and I was satisfied until the pipe broke (happened after 3 months of use). Then one attachment after the other broke and I had to spend constantly to get it going. Some of them lasted for 2 months. I just had to replace the multi floor attachment again and just now the motor burnt out - not even 3 years old. This is really the worse quality I ever bought, and I paid R2000 for it. Never buy this vacuum cleaner, please.
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Verimark's replyOfficial
14 Apr 2023, 12:51 Dear KotieThank you for informing us of your disappointing experience with a recent purchase of our Genesis Hydrovac Plus, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. If you require further information to hesitate to contact us directly.
Kind Regards
The Verimark team
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. If you require further information to hesitate to contact us directly.
Kind Regards
The Verimark team
Verimark's reply14 Apr 2023, 12:51
Official
Dear KotieThank you for informing us of your disappointing experience with a recent purchase of our Genesis Hydrovac Plus, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. If you require further information to hesitate to contact us directly.
Kind Regards
The Verimark team
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it at a Verimark store
We appreciate the trouble you went to bring this matter to our attention. Through your feedback, we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. If you require further information to hesitate to contact us directly.
Kind Regards
The Verimark team