Genesis Hydrovac Plus- motor failure after 14 months

 Dear Miles Warrington,Thank you for telling us about your recent experience with our product. We are very sorry for the disappointment and inconvenience this caused. We value good quality and want the best service, so it’s important to know when we don’t meet our high standards.Please find our policies and Consumer Protection Act (CPA) guidelines below:15-Day Money-Back Guarantee

• A proof of purchase is needed.
• This is a satisfaction guarantee we offer to our customers.
• If you had the chance to inspect the product before buying, there is no automatic right to a return or refund unless the product has a defect.
• Even if the return is a day or two late, we will assist.
• Items over R399.00 will need an in-store assessment before a refund is provided.

Repair, Exchange, or Refund Rights

• Within 6 months of purchase:
  • Proof of purchase is required.
  • A technical assessment will be done.
  • You can choose between repair, exchange, or refund if there’s a defect.
  • If there’s misuse or abuse detected, no refund or exchange will be given.
  • Repairs are guaranteed for three months, which run with the original guarantee period.
• After 6 months but within the guarantee period:
  • Proof of purchase is required.
  • A technical assessment will be done.
  • Only repairs are offered, and they are guaranteed for three months (running with the original guarantee period).
    
    

To help us resolve this quickly, could you please provide:

• The store location where you made the purchase and returned it.
• The name of the salesperson who helped you.
• Any repair reference number or paperwork was given during your return visit.

Once we have this information, we’ll contact the store directly to speed up your process. Thank you for letting us make this right. We are committed to your satisfaction and appreciate your patience.

Warm regards,
The Verimark Team