ZN
Zoleka N
1 reviews | Active since Nov 2021
23 Nov 2021, 18:59
Genesis Hydrovac Extreme Vacuum Cleaner
1. Poor service from sales person as I was not told about the 15 days return policy, 2. false adverti*****t about the Genesis Hydrovac Extreme Vacuum from the sales person as the product didn't work as promised. 3. when I returned the product I got poor service from the Sales person as I had to wait for 45 minutes for authorization from the Rap which it didn't happed due to 15 days policy which I was never told me about. 4. the product was already faulty when I received it but due to late opening they couldn't refund me.
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Verimark's replyOfficial
24 Nov 2021, 09:53Good day Zoleka
Thank you for taking the time to raise your concern about Hellopeter our sincere apologies for the inconvenience, Kindly note that the onus rests on the client to ask about our T&C's
However, we need to see how can we assist you by repairing the unit for you
Please see below guidelines that fall within our policies and the CPA.
15 Day money-back guarantee
· Proof of purchase required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer a 15-day money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently. Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Regards,
The Verimark Team
Thank you for taking the time to raise your concern about Hellopeter our sincere apologies for the inconvenience, Kindly note that the onus rests on the client to ask about our T&C's
However, we need to see how can we assist you by repairing the unit for you
Please see below guidelines that fall within our policies and the CPA.
15 Day money-back guarantee
· Proof of purchase required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer a 15-day money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently. Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Regards,
The Verimark Team
Verimark's reply24 Nov 2021, 09:53
Official
Good day Zoleka
Thank you for taking the time to raise your concern about Hellopeter our sincere apologies for the inconvenience, Kindly note that the onus rests on the client to ask about our T&C's
However, we need to see how can we assist you by repairing the unit for you
Please see below guidelines that fall within our policies and the CPA.
15 Day money-back guarantee
· Proof of purchase required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer a 15-day money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently. Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Regards,
The Verimark Team
Thank you for taking the time to raise your concern about Hellopeter our sincere apologies for the inconvenience, Kindly note that the onus rests on the client to ask about our T&C's
However, we need to see how can we assist you by repairing the unit for you
Please see below guidelines that fall within our policies and the CPA.
15 Day money-back guarantee
· Proof of purchase required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer a 15-day money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently. Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Regards,
The Verimark Team