Genesis hydrovac compact

Dear Nirupa

Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Duravac,   please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.

Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item.  It would be easier if you could book it in at a Verimark store 

 Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units? 

We appreciate the trouble you went to bring this matter to our attention.  Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.

If you require further information or assistance, please do not hesitate to contact us directly.  

Kind regards
Patricia