LB
Leichia B
1 reviews | Active since Sept 2022
02 Jun 2025, 10:36
Genesis hydrovac and verimark disgusting
In April 2024 we bought a hydrovac genesis. We took it to macro brakpan April this year 2025 because it was not spraying water. They took only the top part of the machine and came back almost a month later and said it was the filters that is gone. Which isn't under warranty. We paid the R62 for the new filters and they said it is working. We tried the machine at home and still not working. They never took the full machine to see if something ells is wrong. 1 year and the thing isn't working. It's not like it's small change for it, it's R6000 for the machine. I want it fixed properly or I want my money back
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Verimark's replyOfficial
02 Jun 2025, 10:52Dear Leichia, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you’ve experienced with your Genesis Hydrovac. From what you’ve described, it’s possible that the issue could be with the hose. We kindly ask that you visit your nearest Verimark store, either at Mall @ Carnival or Northmead Square, so our team can check the hose and assist you further. We are committed to resolving this matter and ensuring your machine works as it should. Kind regards,
The Verimark Team
The Verimark Team
Verimark's reply02 Jun 2025, 10:52
Official
Dear Leichia, Thank you for bringing this to our attention. We sincerely apologise for the inconvenience you’ve experienced with your Genesis Hydrovac. From what you’ve described, it’s possible that the issue could be with the hose. We kindly ask that you visit your nearest Verimark store, either at Mall @ Carnival or Northmead Square, so our team can check the hose and assist you further. We are committed to resolving this matter and ensuring your machine works as it should. Kind regards,
The Verimark Team
The Verimark Team