1 reviews | Active since Nov 2013
Genesis hydrovac
Hi, I bought a R2000 hydro vac vacume cleaner less than a year back, it has now just gone in the second time for repairs despite it saposidly having a 2 year guarantee as indicated on the box. The first time i went 21 days with out a vacume cleaner. It is now the second time and it's been over a month and I am still waiting. I phone the complaints department at verimark and was promised feed back +- a week ago yet have had no response. For such an expensive product the customer service is pathetic.
Dear Christopher,
Thank you for bringing your concern to our attention.
With regards to your unit, our correspondence with the retailer shows that you rejected the quotation on the 04th of September and the unit was subsequently returned to the outlet where you handed it in. Your unit was found in working order and only required new filters. Unfortunately the guarantee does not cover any consumable like to filters etc. as these are for your own account.
These filters are sold at any of our Verimark Direct outlets.
Kind regards,
Verimark Team
Dear Christopher,
Thank you for bringing your concern to our attention.
With regards to your unit, our correspondence with the retailer shows that you rejected the quotation on the 04th of September and the unit was subsequently returned to the outlet where you handed it in. Your unit was found in working order and only required new filters. Unfortunately the guarantee does not cover any consumable like to filters etc. as these are for your own account.
These filters are sold at any of our Verimark Direct outlets.
Kind regards,
Verimark Team