RE
RUPA E
1 reviews | Active since Sept 2017
05 Nov 2025, 22:12
Genesis Hydro Vac returned. Filter is missing
Warranty repairs finally arrived after a very long wait. I noticed that the filter fitting and the filter was missing. I sent Verimark Customer Care an email explaining this. I've had no response. On Saturday, 01/11/25, I called the Pietermaritzburg Store for assistance. I was promised feedback on Monday 03/11/25. I've had absolutely no telephonic or email feedback from Verimark. My Genesis Hydro Vac is still without a filter. I find myself begging Verimark for assistance when they made the mistake of not attaching the filter.
Helpful (0)
Replies (4)0
Replies (4)
Verimark's replyOfficial
06 Nov 2025, 07:12Dear Rupa, We sincerely apologise for the inconvenience and the delay in resolving your repair. This is not the experience we want our customers to have. Kindly email your repair reference number (SRN 149345) along with your contact details to ***, so we can urgently escalate this matter to our service team. We will ensure that the Pietermaritzburg store contacts you and that the missing filter is arranged without further delay. Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve it.
Kind regards,
The Verimark Team
Kind regards,
The Verimark Team
Best regards,
Verimark's reply06 Nov 2025, 07:12
Official
Dear Rupa, We sincerely apologise for the inconvenience and the delay in resolving your repair. This is not the experience we want our customers to have. Kindly email your repair reference number (SRN 149345) along with your contact details to ***, so we can urgently escalate this matter to our service team. We will ensure that the Pietermaritzburg store contacts you and that the missing filter is arranged without further delay. Thank you for bringing this to our attention, and we appreciate your patience while we work to resolve it.
Kind regards,
The Verimark Team
Kind regards,
The Verimark Team
Best regards,
RE
RUPA E's updateReviewer Update
07 Nov 2025, 20:42Service Repair Form 149345
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RE
RUPA E's update07 Nov 2025, 20:42
Reviewer Update
Service Repair Form 149345
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RE
RUPA E's updateReviewer Update
07 Nov 2025, 20:46Details sent via this platform through Private Reply
RE
RUPA E's update07 Nov 2025, 20:46
Reviewer Update
Details sent via this platform through Private Reply
Verimark's replyOfficial
10 Nov 2025, 07:34Good day Rupa, Thank you for your response. For us to assist you further and ensure the matter is escalated to the correct service team, kindly email your details to ***. Once received, we will follow up with our Pietermaritzburg office and contact you as soon as possible. Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply10 Nov 2025, 07:34
Official
Good day Rupa, Thank you for your response. For us to assist you further and ensure the matter is escalated to the correct service team, kindly email your details to ***. Once received, we will follow up with our Pietermaritzburg office and contact you as soon as possible. Kind regards,
The Verimark Team
The Verimark Team
Best regards,