Genesis hydro vac

On the 6 November 2019 I bought a Genesis hydro vacuum cleaner from Game in Fourways. I had a choice to buy Verimark or Tevo. I decided on Verimark as the sales person guaranteed the quality and it was my first and last time that I buy a Verimark product. On the 9th Feb 2020 only 3 months later the vacuum cleaner stopped working. The pipes were loose. I went to Game Boksburg. I had bilateral knee surgery and I waited almost 2 hours for them to book the vacuum for service as I was told the motor is not working. Karabo who was the Verimark sales person was very helpful until the end. His team leader Thandi was rude and very unhelpful. She insulted me in front of other customers saying the vacuum was not cleaned out and very dirty. She even mentioned that it was unhygienic. I owned several vacuum cleaners before and never had an issue. Hoover being one of the brands that last more than 5 years. Firstly when I bought the vacuum I was not told that it needs to be emptied and serviced every 3 months. Her attitude was unacceptable. She took 20 mins to bring through a bar code in order to find a till slip as I threw it away not knowing I would have an issue. Anna Marie being the Floor Manager had no clue on Verimark exchange, return or guarantee policy. She took more than an hour to assist with a till slip after I had given her my banking details and purchase date. I am very unhappy and would appreciate a voucher to buy another brand from Game or a new vacuum cleaner. Totally disappointed and will never recommend Verimark to my family and friends.