BM
Busisiwe M
1 reviews | Active since Jan 2013
15 Jan 2019, 14:05
Genesis Garment Steamer DOES BURN some FABRICS, LIES that its safe on ALL FABRICS
I bought my Genesis Garment Steamer just before Christmas. Its for the second time I use it (it was a breeze)and it has gone and burnt my dress.. The box and manual says it safe on all fabrics but it has done cigarette like (but smaller) burns on my dress. The box also says Guaranteed no burns, scorch or shine but it burnt my dress. Mind you the steamer was on even touching the dress!!!
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Replies (4)
Verimark's replyOfficial
15 Jan 2019, 15:50Dear Busisiwe
Thank you for taking the time to raise your concern on Hellopeter ,
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Verimark team
Verimark's reply15 Jan 2019, 15:50
Official
Dear Busisiwe
Thank you for taking the time to raise your concern on Hellopeter ,
Our sincere apologies for the inconvenience caused in this regard.
This response serves as confirmation that your query has been received. It has been tasked to the relevant division to follow up and assist.
Kind Regards
Verimark team
Verimark team
BM
Busisiwe M's updateReviewer Update
11 Feb 2019, 11:00Hi Verimark
You have taken the steamer to your head office for evaluation , the outcomes was positive on your side .. Result: You found that the steamer was not coming out properly.. This result does not burn the material instead if the steam is not coming out then there should not be a result of burning at all. Im not happy about your product at all... It has a false promise attached to it. Id like a refund on my money and try other better brands!!
BM
Busisiwe M's update11 Feb 2019, 11:00
Reviewer Update
Hi Verimark
You have taken the steamer to your head office for evaluation , the outcomes was positive on your side .. Result: You found that the steamer was not coming out properly.. This result does not burn the material instead if the steam is not coming out then there should not be a result of burning at all. Im not happy about your product at all... It has a false promise attached to it. Id like a refund on my money and try other better brands!!
BM
Busisiwe M's updateReviewer Update
04 Mar 2019, 11:39Verimark,
Its been a week and i still have not been refunded. I was told that id have my money by last week Wednesday 27th Feb 2019. Please refund my money as promised.
BM
Busisiwe M's update04 Mar 2019, 11:39
Reviewer Update
Verimark,
Its been a week and i still have not been refunded. I was told that id have my money by last week Wednesday 27th Feb 2019. Please refund my money as promised.
Verimark's replyOfficial
05 Mar 2019, 16:36Dear Busisiwe `
Thank you for bringing your concern to our attention
At Verimark we pride ourselves in offering exceptional customer service with innovative quality products and sadly you did not get to experience this.
As per our email correspondence we have approved a refund for you , and as per our telecom the store needs to accumulate cash in order to process the refund
We will be in contact with you once sufficient cash has been accumulated
The contact person in the store is Kathu
I trust the above is in order, however do not hesitate to contact me with any queries.
Kind regards
Verimark team
Verimark's reply05 Mar 2019, 16:36
Official
Dear Busisiwe `
Thank you for bringing your concern to our attention
At Verimark we pride ourselves in offering exceptional customer service with innovative quality products and sadly you did not get to experience this.
As per our email correspondence we have approved a refund for you , and as per our telecom the store needs to accumulate cash in order to process the refund
We will be in contact with you once sufficient cash has been accumulated
The contact person in the store is Kathu
I trust the above is in order, however do not hesitate to contact me with any queries.
Kind regards
Verimark team