lH
liza H

1 reviews | Active since Jul 2014

23 Jan 2023, 08:32

Genesis extreme clean issues

On the 3rd of June 2022 I purchased a genesis extreme clean from verimark langeberg mall in hartenbos. It is the vacuum that also washes carpets, furniture and so on. I paid R5500 for it.

At first I loved the machine, and used the vacuum function at first most of the time. Two months after I purchased it I decided to wash our sofas. I was busy washing it and the water just stopped spraying our of the nozzle in order to clean the fabric. I took it to verimark and they said they would get it repaired. I waited for a month as they send it away to be fixed in george. I received it back on 16 September 2022. On the 27 November I decided to continue the job with the sofas. As I washed it again stopped spraying water (same problem). She said bring the vacuum and the whole pipe so they can send it to GP to be evaluated. I again waited for more than a month and received it back just after new year. Yesterday I decided it was time to try the sofas again (3rd time) and nope same problem and now the pipe is leaking water, the pipe that verimark "fixed". And not leaking drops either, more like streaming.

0
Replies (3)
Verimark
Verimark's reply23 Jan 2023, 09:02
Official
Hi Liza
Thank you for   bringing  this  to our  attention Our sincere apologies for the inconvenience caused,  Kindly   take your faulty units to the Verimark store  in Mosselbaaai and   they  assist  you   with an exchange  for a  new  one 
Kind regards
Patricia

Best regards,

lH
liza H's update23 Jan 2023, 10:18
Reviewer Update
Thank you I have spoken to the store manager,


it Is sorted now, thank you. They will replace the faulty parts
With new ones. Thank you.
Verimark
Verimark's reply23 Jan 2023, 10:21
Official
Hi Liza 
We  are  glad   your  matter  has  been resolved Should you require any further assistance, please contact our Customer Care Department on ***and one of our friendly consultants will be able to assist. Kind regards Verimark Team 

Best regards,