1 reviews | Active since Sept 2011
Genesis Durovac Wet and Dry Vacuum cleaner from the Verimark
Good day
I purchased a Genesis Durovac Wet and Dry Vacuum cleaner from the Verimark store in Canal Walk in December 2023. Firstly, I contacted the store via telephone to verify their stock availability. I spoke to a gentleman (a trainee at the time). When I got to the store another sales lady (whose name I cannot remember) hijacked the conversation, which almost made me want to leave the store, and tried to sell me another vacuum cleaner. Her argument was that I have carpets and assumed that I "want to wash and dry carpet".
Not to take anything away from sales people, if she is the one overseeing sales, I do not appreciate her attempt to sell another vacuum cleaner of which would serve no purpose other than to vacuum my carpet and bed. Should I need a deep clean I would actually hire professionals to do that job since I am no expert in deep cleaning carpet, upholstery or beds.
Today, Monday, 22 July 2024 I took the vacuum cleaner back after it made a terrible loud sound a few weeks back. I switched the vacuum on and the motor caught fire. When I got to the store another 'Trainee' - Kaitlynn (I speak under correction) who informed me that the guarantee lasts for either 15 days or longer, but my level of frustration fogged my memory as I was not impressed with the terms and conditions.
Verimark is a well known product, with a reputation of high standards. My ultimate concerns are; I have not been told to clean the filter after every vacuum I do. I keep my vacuum cleaner clean all time and now I am being told that the filter, which I also need to purchase separately each time it becomes unusable, drive to and from the store, wasting my time.The shopkeepers time the time is wasted and I spend time waiting on the repairs person to contact me, get back to me to pick you my vacuum after repair. Allo of the above cost money and in an economy of today it is impossible to purchase low quality products.
I appreciate good and honest service. Not just a quick sale to make your commission look good.
The ultimate outcome here for me is to get my money back (which Kaylynn mentioned is impossible).
Had I been told in the beginning (and please do not refer to the user guide/manual since my domestic worker is able to read and read it before using the machine and which I glanced through myself) I would have been able to prevent this or not purchase the machine in the first place.
I look forward to a response.
Thank you for informing us about your disappointing experience with the recent purchase of our GenesiS Durava vacuum cleaner. Please accept our sincere apologies for the inconvenience caused. We prioritize high quality and value, and we need to know when our products fall short of these standards.
We would like the opportunity to assess the unit to determine the problems technically and will revert once done.
Verimark strictly adheres to the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are always protected. According to the CPA, a supplier must guarantee a product to be free from manufacturing or material defects for six months. If there is a defect within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Please see below the guidelines that fall within our policies and the CPA:
15-Day Money Back Guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, there is no automatic right or “cool off” period for a return or refund if the customer is not satisfied with the product or its performance.
We offer a 15-day money-back guarantee, which is not even prescribed in the CPA.
In the event the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund (this may be done in-store).
Repairs
Within 6 months from the purchase date:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event customer abuse is detected, no refund or exchange will be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
If the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
Regards,
Verimark
Thank you for informing us about your disappointing experience with the recent purchase of our GenesiS Durava vacuum cleaner. Please accept our sincere apologies for the inconvenience caused. We prioritize high quality and value, and we need to know when our products fall short of these standards.
We would like the opportunity to assess the unit to determine the problems technically and will revert once done.
Verimark strictly adheres to the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are always protected. According to the CPA, a supplier must guarantee a product to be free from manufacturing or material defects for six months. If there is a defect within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Please see below the guidelines that fall within our policies and the CPA:
15-Day Money Back Guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, there is no automatic right or “cool off” period for a return or refund if the customer is not satisfied with the product or its performance.
We offer a 15-day money-back guarantee, which is not even prescribed in the CPA.
In the event the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund (this may be done in-store).
Repairs
Within 6 months from the purchase date:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event customer abuse is detected, no refund or exchange will be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
If the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
Regards,
Verimark