AP
Adri P
1 reviews | Active since Oct 2013
06 Apr 2021, 13:37
Genesis Duravac motor burnt out after 4 months!!
Dear Verimark,
In December 2020 I purchased a Genesis Duravac vacuum cleaner. It was honestly one of the best I have purchased. Unfortunately the vacuum cleaner has burnt out after only 4months!!!! I did not keep the receipt or box (I do however have credit card details, store name and date of when it was purchased). I did not expect this vacuum to burn out in only 4 months and did therefore not keep any receipt.
Besides the fact that I paid R1500 for a poor quality product that burnt out after 4 months, the body of this vacuum dents easily when tipping over as it is thin steel.
I am hoping there is a way this vacuum can be replaced or fixed.
Regards, Adri
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Replies (2)0
Replies (2)
Verimark's replyOfficial
06 Apr 2021, 13:54Dear Herm****
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Duravac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store , if it is possible please send print a bank statement in order for us to assist you accordingly .
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Verimark's reply06 Apr 2021, 13:54
Official
Dear Herm****
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Duravac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store , if it is possible please send print a bank statement in order for us to assist you accordingly .
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
AP
Adri P's updateReviewer Update
06 Apr 2021, 14:30Good Day,
I will take the vacuum back with a statement from my bank on Saturday 10/04/21 to Verimark in Cape Gate Centre, Brackenfell.
Please note the body has a dent (as mentioned before the body material is very poor and dents easily) I do not expect a new one, I just expect the motor the one I bought in December to be fixed.
Regards,
Adri
I will take the vacuum back with a statement from my bank on Saturday 10/04/21 to Verimark in Cape Gate Centre, Brackenfell.
Please note the body has a dent (as mentioned before the body material is very poor and dents easily) I do not expect a new one, I just expect the motor the one I bought in December to be fixed.
Regards,
Adri
AP
Adri P's update06 Apr 2021, 14:30
Reviewer Update
Good Day,
I will take the vacuum back with a statement from my bank on Saturday 10/04/21 to Verimark in Cape Gate Centre, Brackenfell.
Please note the body has a dent (as mentioned before the body material is very poor and dents easily) I do not expect a new one, I just expect the motor the one I bought in December to be fixed.
Regards,
Adri
I will take the vacuum back with a statement from my bank on Saturday 10/04/21 to Verimark in Cape Gate Centre, Brackenfell.
Please note the body has a dent (as mentioned before the body material is very poor and dents easily) I do not expect a new one, I just expect the motor the one I bought in December to be fixed.
Regards,
Adri