JR
Jonathan R
1 reviews | Active since Jun 2021
29 Jun 2021, 12:52
Genesis Cyclovac Vacuum Cleaners - Do Not Buy It.
Very disappointed in the Genesis Cyclovac Vacuum Cleaner from Verimark.
My fiance and I bought one for our small apartment to use during lock down last year. We didn't use it more than twice a week for about 6 months, and mere days after the (very short) warranty period expired, the motor packed up and does not work.
We had tried to claim under the warranty (from Takealot) but received no response - likely due to the fact that it was out of warranty. We also tried to fix the vacuum cleaner since we had no luck with replacing it and have still found nobody who can help with it. It is now money completely wasted after receiving a low quality vacuum with bad parts.
Do yourself a favour and get another brand instead. It will save you in the long run.
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Verimark's replyOfficial
29 Jun 2021, 13:48 Dear Jonathan
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Cyclovac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Cyclovac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Verimark team
Verimark's reply29 Jun 2021, 13:48
Official
Dear Jonathan
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Cyclovac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Cyclovac , please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please see below guidelines which fall within our policies and the CPA. 15 Day money back guarantee
- Proof of purchase required.
- This is a satisfactory guarantee we offer our customer.
- When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
- We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
- In the event whereby the deadline was missed by a day or two, we will still assist.
- Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)
- Within 6 months from purchase date
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer has the option of Repair, Exchange or Refund.
- In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
- If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
- Outside the first 6 months from purchase date but within the guarantee period
- Receipt is required for proof of guarantee
- Technical assessment to be done.
- Customer only has the option of Repair.
- The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
- In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Verimark team