1 reviews | Active since Jun 2021
Genesis Cyclovac - don't waste your money
I purchased a Genesis Cyclovac vacuum cleaner 3 years ago and from about 3 months in it would just shut down after only vacuuming a small area and being in use around 5 minutes. I then proceeded to make sure that I had properly cleaned all filters including rinsing them as per the guidelines and then the issue stopped. It recently started up again and now even after washing the filters out properly it is still doing it. I have read multiple complaints of this nature so it seems to be a known problem with this vacuum cleaner. It is by far the worst vacuum cleaner I have every owned, all my others lasted a minimum of 5 years (in a similar or cheaper price range than this one) and most were still working when I replaced them. I will NEVER buy another Genesis product. Absolute waste of money and highly frustrating to be stuck without being able to clean your home for days whilst you attempt to get a new vacuum. I work from home and receive clients, so it is quite a pickle to be in on short notice.
Please see below some troubleshooting which could cause your motor to cut out. If your filter gets clogged up with dirt then the motor cannot get air and the vacuum cleaner is fitted with the thermo cut to protect the motor from burning or damage the motor. If your filters are cleaned and replaced on a regular basis then technicians would have to assess it. Kindly book the machine in for our technicians to assess the unit to ascertain what problems are , the repair team will endeavour to get this back to you ASAP. You need to replace the filter after every 6 months to a year
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team
Please see below some troubleshooting which could cause your motor to cut out. If your filter gets clogged up with dirt then the motor cannot get air and the vacuum cleaner is fitted with the thermo cut to protect the motor from burning or damage the motor. If your filters are cleaned and replaced on a regular basis then technicians would have to assess it. Kindly book the machine in for our technicians to assess the unit to ascertain what problems are , the repair team will endeavour to get this back to you ASAP. You need to replace the filter after every 6 months to a year
If you require further information to hesitate to contact us directly.
Kind regards
Verimark team