JW
John W
1 reviews | Active since Jun 2011
07 Aug 2024, 12:10
Genesis Cordless Turbovac - Shocking quality
On 18 July I purchased a cordless Turbovac machine from verimark Vredenburg. It has only been used four times, and on the last occasion it started to make a pecu**** noise and smoke bellowed out of the vacuum unit, and I immediately switched it off. I then removed the vacuum unit from the main body, and the the tiny plastic tab that holds it in the main body just broke off. The quality of this machine is extremely poor. I have subsequently read some other reviews on this forum, pitty I did not do that before I bought this thing. In all the reviews that I read, it is obvious that Verimark is unable to successfully repair anything, so I would like a full refund.
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Replies (2)
Verimark's replyOfficial
11 Aug 2024, 15:27Verimark's reply11 Aug 2024, 15:27
Official
Verimark's replyOfficial
21 Aug 2024, 07:52 Good day,
Please accept our sincere apologies for the inconvenience caused. We prioritize high quality and value and need to know when our products fall short of these standards.
We would like the opportunity to assess the unit to determine the technical problems and will revert once it is done.
Verimark strictly adheres to the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are always protected. According to the CPA, a supplier must guarantee a product to be free from manufacturing or material defects for six months. If a defect occurs within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Please see below the guidelines that fall within our policies and the CPA:
15-Day Money Back Guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, there is no automatic right or “cool off” period for a return or refund if the customer is not satisfied with the product or its performance.
We offer a 15-day money-back guarantee, which is not even prescribed in the CPA.
In the event the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund (this may be done in-store).
Repairs
Within 6 months from the purchase date:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event customer abuse is detected, no refund or exchange will be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
If the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
Regards,
The Verimark team
Please accept our sincere apologies for the inconvenience caused. We prioritize high quality and value and need to know when our products fall short of these standards.
We would like the opportunity to assess the unit to determine the technical problems and will revert once it is done.
Verimark strictly adheres to the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are always protected. According to the CPA, a supplier must guarantee a product to be free from manufacturing or material defects for six months. If a defect occurs within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Please see below the guidelines that fall within our policies and the CPA:
15-Day Money Back Guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, there is no automatic right or “cool off” period for a return or refund if the customer is not satisfied with the product or its performance.
We offer a 15-day money-back guarantee, which is not even prescribed in the CPA.
In the event the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund (this may be done in-store).
Repairs
Within 6 months from the purchase date:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event customer abuse is detected, no refund or exchange will be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
If the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
Regards,
The Verimark team
Verimark's reply21 Aug 2024, 07:52
Official
Good day,
Please accept our sincere apologies for the inconvenience caused. We prioritize high quality and value and need to know when our products fall short of these standards.
We would like the opportunity to assess the unit to determine the technical problems and will revert once it is done.
Verimark strictly adheres to the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are always protected. According to the CPA, a supplier must guarantee a product to be free from manufacturing or material defects for six months. If a defect occurs within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Please see below the guidelines that fall within our policies and the CPA:
15-Day Money Back Guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, there is no automatic right or “cool off” period for a return or refund if the customer is not satisfied with the product or its performance.
We offer a 15-day money-back guarantee, which is not even prescribed in the CPA.
In the event the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund (this may be done in-store).
Repairs
Within 6 months from the purchase date:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event customer abuse is detected, no refund or exchange will be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
If the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
Regards,
The Verimark team
Please accept our sincere apologies for the inconvenience caused. We prioritize high quality and value and need to know when our products fall short of these standards.
We would like the opportunity to assess the unit to determine the technical problems and will revert once it is done.
Verimark strictly adheres to the regulations set out by the Consumer Protection Act (CPA) to ensure our customers are always protected. According to the CPA, a supplier must guarantee a product to be free from manufacturing or material defects for six months. If a defect occurs within the first six months, the supplier must offer the customer a repair, refund, or exchange.
Please see below the guidelines that fall within our policies and the CPA:
15-Day Money Back Guarantee
Proof of purchase is required.
This is a satisfactory guarantee we offer our customers.
When a customer has the opportunity to inspect goods before finalizing the transaction, there is no automatic right or “cool off” period for a return or refund if the customer is not satisfied with the product or its performance.
We offer a 15-day money-back guarantee, which is not even prescribed in the CPA.
In the event the deadline is missed by a day or two, we will still assist.
Items over the value of R399.00 are required to be assessed before offering a refund (this may be done in-store).
Repairs
Within 6 months from the purchase date:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
In the event customer abuse is detected, no refund or exchange will be offered as this only applies to defects on the product.
If the customer opts for a repair, the repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
If the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
Outside the first 6 months from the purchase date but within the guarantee period:
Receipt is required for proof of guarantee.
Technical assessment to be done.
The customer only has the option of Repair.
The repair will be guaranteed for three months, which will run concurrent to the original guarantee (will not add three months to the original guarantee).
Regards,
The Verimark team