MN
Marius N
1 reviews | Active since Aug 2009
06 Jan 2022, 15:21
Genesis
My son bought me a genesis durovac for christmas 17Dec 2021, which I started using after I returned from holiday 2 Jan 2022. This is day 20 after purchase with public holidays between days. I wanted to return, because this vacuum is not at all satisfactory but store refuse. Please do not buy this product!
Helpful (0)
Replies (1)0
Replies (1)
Verimark's replyOfficial
07 Jan 2022, 07:30 Dear Marius
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Duravac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please see below guidelines that fall within our policies and the CPA.
15 Day money-back guarantee
· Proof of purchase required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer a 15-day money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. ( does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Duravac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please see below guidelines that fall within our policies and the CPA.
15 Day money-back guarantee
· Proof of purchase required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer a 15-day money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. ( does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently.
Kind regards
Verimark team
Verimark's reply07 Jan 2022, 07:30
Official
Dear Marius
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Duravac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please see below guidelines that fall within our policies and the CPA.
15 Day money-back guarantee
· Proof of purchase required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer a 15-day money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. ( does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently.
Kind regards
Verimark team
Thank you for informing us of your disappointing experience with a recent purchase of our Genesis Duravac, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards. Please see below guidelines that fall within our policies and the CPA.
15 Day money-back guarantee
· Proof of purchase required. · This is a satisfaction guarantee we offer our customers. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer a 15-day money-back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in-store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange, or Refund. o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair. · Outside the first 6 months from the purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. ( does not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from the original repair, the unit must be repaired again with another three-month guarantee, also to run concurrently.
Kind regards
Verimark team