RT
Rolf T
1 reviews | Active since Feb 2017
13 Nov 2025, 19:43
Genesis airfryer and Verimark service ridiculous!!
Bought a Genesis airfryer and before a month was over started coming apart! Booked it in and after almost 2 weeks still waiting for a technician to be assigned, pathetic service! Surely a swopout in order??
Helpful (0)
Replies (7)0
Replies (7)
Verimark's replyOfficial
14 Nov 2025, 07:22Good day Rolf,
We are sorry to hear about your experience with the Genesis airfryer. This is not the service we want our customers to receive.
Please share your repair reference number so we can follow up with the service team and speed up the process for you. We want to make sure this is resolved as quickly as possible.
Regards,
The Verimark Team
The Verimark Team
Verimark's reply14 Nov 2025, 07:22
Official
Good day Rolf,
We are sorry to hear about your experience with the Genesis airfryer. This is not the service we want our customers to receive.
Please share your repair reference number so we can follow up with the service team and speed up the process for you. We want to make sure this is resolved as quickly as possible.
Regards,
The Verimark Team
The Verimark Team
RT
Rolf T's updateReviewer Update
14 Nov 2025, 08:45183207 ***-AS
RT
Rolf T's update14 Nov 2025, 08:45
Reviewer Update
183207 ***-AS
Verimark's replyOfficial
14 Nov 2025, 09:34Good day Rolf,
Thank you for your patience. We would like to provide you with an update regarding your Genesis airfryer. The unit was invoiced out yesterday and handed over to the couriers to be returned to Builders Warehouse. You will be notified as soon as it is received.
We sincerely apologise for the delay and any inconvenience this has caused. Thank you once again for your understanding and patience.
Kind regards,
The Verimark Team
The Verimark Team
Verimark's reply14 Nov 2025, 09:34
Official
Good day Rolf,
Thank you for your patience. We would like to provide you with an update regarding your Genesis airfryer. The unit was invoiced out yesterday and handed over to the couriers to be returned to Builders Warehouse. You will be notified as soon as it is received.
We sincerely apologise for the delay and any inconvenience this has caused. Thank you once again for your understanding and patience.
Kind regards,
The Verimark Team
The Verimark Team
RT
Rolf T's updateReviewer Update
18 Nov 2025, 13:11According to your reply you handed it to the courier on the 13th, it is now 18th and still no sign of my airfryer!!! I am beyond frustrated!!!
RT
Rolf T's update18 Nov 2025, 13:11
Reviewer Update
According to your reply you handed it to the courier on the 13th, it is now 18th and still no sign of my airfryer!!! I am beyond frustrated!!!
Verimark's replyOfficial
19 Nov 2025, 15:35Please note that your unit is on route to delivery.
Verimark's reply19 Nov 2025, 15:35
Official
Please note that your unit is on route to delivery.
RT
Rolf T's updateReviewer Update
21 Nov 2025, 13:58And still we wait!! I bring in stock from Germany quicker than what verimark delivers jhb to jhb, over a week now pathetic!! I will demand my money back from Builders and buy a Milex like I had...
RT
Rolf T's update21 Nov 2025, 13:58
Reviewer Update
And still we wait!! I bring in stock from Germany quicker than what verimark delivers jhb to jhb, over a week now pathetic!! I will demand my money back from Builders and buy a Milex like I had...
Verimark's replyOfficial
21 Nov 2025, 15:21Hi Rolf,
The unit is going to be delivered today, according to the Builders Warehouse schedule.
We sincerely apologize for any inconvenience caused
Regards
The Verimark team.
The unit is going to be delivered today, according to the Builders Warehouse schedule.
We sincerely apologize for any inconvenience caused
Regards
The Verimark team.
Verimark's reply21 Nov 2025, 15:21
Official
Hi Rolf,
The unit is going to be delivered today, according to the Builders Warehouse schedule.
We sincerely apologize for any inconvenience caused
Regards
The Verimark team.
The unit is going to be delivered today, according to the Builders Warehouse schedule.
We sincerely apologize for any inconvenience caused
Regards
The Verimark team.