AA
Allyson A
1 reviews | Active since Oct 2018
31 Dec 2020, 21:48
Floorwiz squeegee mop poor quality mop
I bought the Floorwiz mop, and was very disappointed, as I had to replace the squeegee 3 times. It kept on breaking. This product is really a waste of money. I've since then, gone and bought an addis mop, similar to the Floorwiz mop, and I'm still using it. Definitely a superior quality to the Floorwiz product.
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Verimark's replyOfficial
04 Jan 2021, 07:47Dear Allyson
Thank you for informing us of your disappointing experience with a recent purchase of our Floorwiz Mop please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team
Verimark's reply04 Jan 2021, 07:47
Official
Dear Allyson
Thank you for informing us of your disappointing experience with a recent purchase of our Floorwiz Mop please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
Could you perhaps advise when you will be going to the store so I can have an idea of when to look out for your units?
We appreciate the trouble you went to bring this matter to our attention. Through your feedback we are able to identify and rectify problems and we thank you for taking the time to give us your feedback. Please ask the store to mark it for the attention of our supervisor Patricia.
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark team