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Claudia C
1 reviews | Active since Jul 2019
13 Sept 2020, 14:14
Floorwiz Pro
The quality of the Floorwiz Pro Mop replacement sponges is terrible. They don’t last and also leave the floor much wetter than the old sponges did. When my tiles eventually dry they have water marks on them. Not going to continue using this mop anymore.
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Verimark's replyOfficial
14 Sept 2020, 10:44Good Claudia Thank you for informing us of your disappointing experience with the recent purchase of the Floorwiz mop sponge. Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the sponges back to us with a copy of your purchase slip so that we can asses it at our head office. Please note however that our packaging states that the mechanism only is covered by our guarantee as the sponge is a consumable. If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***. Kind regards,Verimark Team
Verimark's reply14 Sept 2020, 10:44
Official
Good Claudia Thank you for informing us of your disappointing experience with the recent purchase of the Floorwiz mop sponge. Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the sponges back to us with a copy of your purchase slip so that we can asses it at our head office. Please note however that our packaging states that the mechanism only is covered by our guarantee as the sponge is a consumable. If you have any further queries or require any further information or assistance – please do not hesitate to contact us directly on ***. Kind regards,Verimark Team