ML
Micaela L
1 reviews | Active since Nov 2021
09 Nov 2021, 17:07
Floorwiz mop
I am really very disappointed in that I have to continue buying new floorwiz replacement mops.
The spunge gets loose and breaks away from the clip ins on the mop. Every time I buy a new one anr then it happens again, the spunge is still BRAND NEW.
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Replies (2)0
Replies (2)
Verimark's replyOfficial
10 Nov 2021, 09:22 Good day Micaela Thank you for informing us of your disappointing experience with the recent purchase of the Floorwiz mop sponge. Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the sponges back to us with a copy of your purchase slip so that we can asses it at our head office. Please note however that our packaging states that the mechanism only is covered by our guarantee as the sponge is a consumable. You are welcome to contact me directly as I assure you of my best attention at all times.
Kind regards
Verimark team
Kind regards
Verimark team
Verimark's reply10 Nov 2021, 09:22
Official
Good day Micaela Thank you for informing us of your disappointing experience with the recent purchase of the Floorwiz mop sponge. Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us and we need to know when a product has fallen short of our customers’ expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers. Please be kind enough to ask the store to book the sponges back to us with a copy of your purchase slip so that we can asses it at our head office. Please note however that our packaging states that the mechanism only is covered by our guarantee as the sponge is a consumable. You are welcome to contact me directly as I assure you of my best attention at all times.
Kind regards
Verimark team
Kind regards
Verimark team
Verimark's replyOfficial
10 Nov 2021, 17:51Hi Micaela
Thank you for your reply
please advise were did you purchase the sponges , if it is Pick n pay you can request a reprint through your smart shopper card and also in Makro you can request a reprint through our stand-alone store you can tell them the date to reprint the slip or send it with a bank statement
Regards
Verimark team
Thank you for your reply
please advise were did you purchase the sponges , if it is Pick n pay you can request a reprint through your smart shopper card and also in Makro you can request a reprint through our stand-alone store you can tell them the date to reprint the slip or send it with a bank statement
Regards
Verimark team
Verimark's reply10 Nov 2021, 17:51
Official
Hi Micaela
Thank you for your reply
please advise were did you purchase the sponges , if it is Pick n pay you can request a reprint through your smart shopper card and also in Makro you can request a reprint through our stand-alone store you can tell them the date to reprint the slip or send it with a bank statement
Regards
Verimark team
Thank you for your reply
please advise were did you purchase the sponges , if it is Pick n pay you can request a reprint through your smart shopper card and also in Makro you can request a reprint through our stand-alone store you can tell them the date to reprint the slip or send it with a bank statement
Regards
Verimark team