DJ
Donae J
1 reviews | Active since Nov 2023
17 Nov 2023, 11:40
Floorwhiz supreme mop
We recently purchased a floorwhiz supreme mop off of takealot , it is so cheaply made. The brush and the mop head are both very weak and when we tried to return it because we were not happy we were told that they cannot accept it because we had used it once! How else were we supposed to know that it would not be a value for money purchase without trying it out? What a waste of almost R800. Do not recommend anyone purchasing this mop
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Replies (1)
Verimark's replyOfficial
17 Nov 2023, 12:38Dear Donae
Thank you for informing us of your disappointing experience with a recent purchase of one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Kindly contact Takealot to collect the unit and they will book it in for an assessment with our suppliers.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
• Proof of purchase is required.
• This is a satisfactory guarantee we offer our customers.
• When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
• We thus offer 15 Day money money-back guarantee which is not even prescribed in the CPA.
• In the event whereby the deadline is missed by a day or two, we will still assist.
• Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store)
Repairs
• Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
• Outside the first 6 months from the purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Thank you
Thank you for informing us of your disappointing experience with a recent purchase of one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Kindly contact Takealot to collect the unit and they will book it in for an assessment with our suppliers.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
• Proof of purchase is required.
• This is a satisfactory guarantee we offer our customers.
• When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
• We thus offer 15 Day money money-back guarantee which is not even prescribed in the CPA.
• In the event whereby the deadline is missed by a day or two, we will still assist.
• Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store)
Repairs
• Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
• Outside the first 6 months from the purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Thank you
Best regards,
Verimark's reply17 Nov 2023, 12:38
Official
Dear Donae
Thank you for informing us of your disappointing experience with a recent purchase of one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Kindly contact Takealot to collect the unit and they will book it in for an assessment with our suppliers.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
• Proof of purchase is required.
• This is a satisfactory guarantee we offer our customers.
• When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
• We thus offer 15 Day money money-back guarantee which is not even prescribed in the CPA.
• In the event whereby the deadline is missed by a day or two, we will still assist.
• Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store)
Repairs
• Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
• Outside the first 6 months from the purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Thank you
Thank you for informing us of your disappointing experience with a recent purchase of one of our products, please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and best value are a high priority and it is important to know when a purchase has fallen short of our high standards.
Kindly contact Takealot to collect the unit and they will book it in for an assessment with our suppliers.
Please see below the guidelines that fall within our policies and the CPA.
15 Day money back guarantee
• Proof of purchase is required.
• This is a satisfactory guarantee we offer our customers.
• When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
• We thus offer 15 Day money money-back guarantee which is not even prescribed in the CPA.
• In the event whereby the deadline is missed by a day or two, we will still assist.
• Items over the value of R399.00 are required to be assessed prior to offering a refund. (This may be done in store)
Repairs
• Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer has the option of Repair, Exchange, or Refund.
o In the event whereby customer abuse is detected, no refund or exchange is to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from the original repair, the customer then has the right to a Refund, Exchange, or Repair.
• Outside the first 6 months from the purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
The customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent with the original guarantee. (Will not add three months to the original guarantee)
o In the case where the must be repaired again with another three-month guarantee, also to run concurrently.
Thank you
Best regards,