SB
Simone B
1 reviews | Active since Dec 2021
16 Mar 2026, 20:41
Faulty floorwiz
We bought a floorwiz mop at Pick n Pay in last year, i have used the mop about 2 or 3 times and every time one dries it out the whole thing clips out, i have emailed verimark before but not getting any feedback. I am not able to use the mop at all, as one cant dry it out wothout the clip clipping out.
Helpful (0)
Replies (3)0
Replies (3)
Verimark's replyOfficial
17 Mar 2026, 06:27Hi Simone,Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you have experienced with your Floorwiz mop.We are sorry to hear that you have not received feedback on your previous email. Could you please confirm which email address you sent your query to, so we can investigate this further?May we also ask if you have tried returning to the Pick'n Pay store where the purchase was made for assistance?Alternatively, please let us know your location. You are welcome to take the mop, along with your proof of purchase, to your nearest Verimark store, where our team will gladly assist you further. You can find your nearest store using the link below:
https://www.verimark.co.za/contact-us/store-locator/We look forward to assisting you and resolving this matter as soon as possible.Kind regards,
The Verimark team
https://www.verimark.co.za/contact-us/store-locator/We look forward to assisting you and resolving this matter as soon as possible.Kind regards,
The Verimark team
Verimark's reply17 Mar 2026, 06:27
Official
Hi Simone,Thank you for bringing this to our attention, and we sincerely apologise for the inconvenience you have experienced with your Floorwiz mop.We are sorry to hear that you have not received feedback on your previous email. Could you please confirm which email address you sent your query to, so we can investigate this further?May we also ask if you have tried returning to the Pick'n Pay store where the purchase was made for assistance?Alternatively, please let us know your location. You are welcome to take the mop, along with your proof of purchase, to your nearest Verimark store, where our team will gladly assist you further. You can find your nearest store using the link below:
https://www.verimark.co.za/contact-us/store-locator/We look forward to assisting you and resolving this matter as soon as possible.Kind regards,
The Verimark team
https://www.verimark.co.za/contact-us/store-locator/We look forward to assisting you and resolving this matter as soon as possible.Kind regards,
The Verimark team
SB
Simone B's updateReviewer Update
17 Mar 2026, 08:23Good Morning
Do could you reply with email address and reference then i can forward the emails to you?
I do not have the slip of the mop anymore, the only wat i assume i would be able to get this. Is by pick n oay looking in the smart shopper if possible.
I am really not happy, the mop cant be used. It was a total waste of money.
Do could you reply with email address and reference then i can forward the emails to you?
I do not have the slip of the mop anymore, the only wat i assume i would be able to get this. Is by pick n oay looking in the smart shopper if possible.
I am really not happy, the mop cant be used. It was a total waste of money.
SB
Simone B's update17 Mar 2026, 08:23
Reviewer Update
Good Morning
Do could you reply with email address and reference then i can forward the emails to you?
I do not have the slip of the mop anymore, the only wat i assume i would be able to get this. Is by pick n oay looking in the smart shopper if possible.
I am really not happy, the mop cant be used. It was a total waste of money.
Do could you reply with email address and reference then i can forward the emails to you?
I do not have the slip of the mop anymore, the only wat i assume i would be able to get this. Is by pick n oay looking in the smart shopper if possible.
I am really not happy, the mop cant be used. It was a total waste of money.
Verimark's replyOfficial
17 Mar 2026, 08:56Good morning Simone,Thank you for your reply. We sincerely apologise for the frustration this issue has caused.
Our customer care email: ***. Please note that we do not operate using reference numbers. The best way to proceed is first to obtain a reprint of your proof of purchase slip from Pick'n Pay. Once you have the slip, please ask Pick'n Pay if there is a Verimark assistance point in the store where the unit can be assessed.If the issue cannot be resolved at the store, our team can arrange for the unit to be booked for repairs.We understand the inconvenience this has caused and appreciate your patience while we work to resolve the matter.Kind regards,
The Verimark Team
Our customer care email: ***. Please note that we do not operate using reference numbers. The best way to proceed is first to obtain a reprint of your proof of purchase slip from Pick'n Pay. Once you have the slip, please ask Pick'n Pay if there is a Verimark assistance point in the store where the unit can be assessed.If the issue cannot be resolved at the store, our team can arrange for the unit to be booked for repairs.We understand the inconvenience this has caused and appreciate your patience while we work to resolve the matter.Kind regards,
The Verimark Team
Verimark's reply17 Mar 2026, 08:56
Official
Good morning Simone,Thank you for your reply. We sincerely apologise for the frustration this issue has caused.
Our customer care email: ***. Please note that we do not operate using reference numbers. The best way to proceed is first to obtain a reprint of your proof of purchase slip from Pick'n Pay. Once you have the slip, please ask Pick'n Pay if there is a Verimark assistance point in the store where the unit can be assessed.If the issue cannot be resolved at the store, our team can arrange for the unit to be booked for repairs.We understand the inconvenience this has caused and appreciate your patience while we work to resolve the matter.Kind regards,
The Verimark Team
Our customer care email: ***. Please note that we do not operate using reference numbers. The best way to proceed is first to obtain a reprint of your proof of purchase slip from Pick'n Pay. Once you have the slip, please ask Pick'n Pay if there is a Verimark assistance point in the store where the unit can be assessed.If the issue cannot be resolved at the store, our team can arrange for the unit to be booked for repairs.We understand the inconvenience this has caused and appreciate your patience while we work to resolve the matter.Kind regards,
The Verimark Team