lN
lindokuhle N
1 reviews | Active since Feb 2018
21 Feb 2026, 06:34
False returnable/ refundable promise
I purchased a Genesis POWER STEAM ADVANCED STEAM Iron at Game in October 2025. When I opened it I found that the steam system was not working. I did not panic because of the promise that if it's diffective I will be able to return it and the consumer protection act. 20 February 2026 I found a chance to return it. When I got to Game Secunda, the iorn was tested and found defective. But I was told I can not get a refund, the item will be booked for repairs. I am so disappointed that the promise that the item is refundable is false and that the brand does not comply with the consumer protection act. Meaning I'm stuck with a brand new, defective item
Helpful (0)
Replies (12)0
Replies (12)
Verimark's replyOfficial
23 Feb 2026, 06:37Good day Ms Ndhlovu, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and disappointment caused. We understand your frustration regarding the Genesis Power Steam Advanced Steam Iron purchased at Game Secunda. Please note that in line with the Consumer Protection Act (CPA), the supplier has the opportunity to inspect and assess the product. If the unit is confirmed to be faulty after inspection, the CPA policy will be app**** according to your request (refund, replacement or repair). To assist you further and follow up with the store, kindly share the Game repair/reference number that was provided when the iron was booked in. We look forward to resolving this matter for you as soon as possible. Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply23 Feb 2026, 06:37
Official
Good day Ms Ndhlovu, Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and disappointment caused. We understand your frustration regarding the Genesis Power Steam Advanced Steam Iron purchased at Game Secunda. Please note that in line with the Consumer Protection Act (CPA), the supplier has the opportunity to inspect and assess the product. If the unit is confirmed to be faulty after inspection, the CPA policy will be app**** according to your request (refund, replacement or repair). To assist you further and follow up with the store, kindly share the Game repair/reference number that was provided when the iron was booked in. We look forward to resolving this matter for you as soon as possible. Kind regards,
The Verimark Team
The Verimark Team
Best regards,
lN
lindokuhle N's updateReviewer Update
23 Feb 2026, 18:30Ref no: ***
lN
lindokuhle N's update23 Feb 2026, 18:30
Reviewer Update
Ref no: ***
Verimark's replyOfficial
24 Feb 2026, 08:21 Hi Lindokuhle, thank you for your reply. We have received your message regarding Ref no: *** and will assist you shortly.
Best regards,
Verimark's reply24 Feb 2026, 08:21
Official
Hi Lindokuhle, thank you for your reply. We have received your message regarding Ref no: *** and will assist you shortly.
Best regards,
lN
lindokuhle N's updateReviewer Update
16 Mar 2026, 08:44Good day
Its been 3 weeks since you said you'd get back to me shortly. How long is shortly? I still don't have the product is paid for in full
Its been 3 weeks since you said you'd get back to me shortly. How long is shortly? I still don't have the product is paid for in full
lN
lindokuhle N's update16 Mar 2026, 08:44
Reviewer Update
Good day
Its been 3 weeks since you said you'd get back to me shortly. How long is shortly? I still don't have the product is paid for in full
Its been 3 weeks since you said you'd get back to me shortly. How long is shortly? I still don't have the product is paid for in full
Verimark's replyOfficial
17 Mar 2026, 13:56 Thank you for your message. Please note that your unit has been repaired and dispatched. We will follow up with the courier and provide you with an updated estimated time of arrival for your delivery as soon as possible. We appreciate your patience and apologise for any inconvenience caused. Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply17 Mar 2026, 13:56
Official
Thank you for your message. Please note that your unit has been repaired and dispatched. We will follow up with the courier and provide you with an updated estimated time of arrival for your delivery as soon as possible. We appreciate your patience and apologise for any inconvenience caused. Kind regards,
The Verimark Team
The Verimark Team
Best regards,
lN
lindokuhle N's updateReviewer Update
31 Mar 2026, 19:35Thank you for your feedback.
2 weeks later nothing has changed
I don't want your iorn or anything further to do with you.
May I please have a refund
2 weeks later nothing has changed
I don't want your iorn or anything further to do with you.
May I please have a refund
lN
lindokuhle N's update31 Mar 2026, 19:35
Reviewer Update
Thank you for your feedback.
2 weeks later nothing has changed
I don't want your iorn or anything further to do with you.
May I please have a refund
2 weeks later nothing has changed
I don't want your iorn or anything further to do with you.
May I please have a refund
Verimark's replyOfficial
01 Apr 2026, 08:13Good day Ms Ndhlovu,Thank you for your message.Please note that your iron was delivered to Game Secunda approximately two weeks ago and is ready for collection. We have also contacted the store to confirm that the unit has been received.You may visit the store at your convenience to collect your item.Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply01 Apr 2026, 08:13
Official
Good day Ms Ndhlovu,Thank you for your message.Please note that your iron was delivered to Game Secunda approximately two weeks ago and is ready for collection. We have also contacted the store to confirm that the unit has been received.You may visit the store at your convenience to collect your item.Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's replyOfficial
01 Apr 2026, 08:33Good day Ms Ndhlovu,Thank you for your message.Please note that your iron was delivered to Game Secunda approximately two weeks ago and is ready for collection. We have also contacted the store to confirm that the unit has been received.You may visit the store at your convenience to collect your item.Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply01 Apr 2026, 08:33
Official
Good day Ms Ndhlovu,Thank you for your message.Please note that your iron was delivered to Game Secunda approximately two weeks ago and is ready for collection. We have also contacted the store to confirm that the unit has been received.You may visit the store at your convenience to collect your item.Kind regards,
The Verimark Team
The Verimark Team
Best regards,
lN
lindokuhle N's updateReviewer Update
01 Apr 2026, 16:48Thank you for your feedback
Unfortunately I've had enough of verimark I don't Want ihe iorn I want a refund
1. You produced a substandard product and intentionally but so much red tape in place to trap your customers
2. Your service is ********** I have to keep running after you to get help
3. You miss lead customers, explain to me you my review is not appairing on your product?
You anly have positive reviews to mislead customers
Can I have a refund that's all
Unfortunately I've had enough of verimark I don't Want ihe iorn I want a refund
1. You produced a substandard product and intentionally but so much red tape in place to trap your customers
2. Your service is ********** I have to keep running after you to get help
3. You miss lead customers, explain to me you my review is not appairing on your product?
You anly have positive reviews to mislead customers
Can I have a refund that's all
lN
lindokuhle N's update01 Apr 2026, 16:48
Reviewer Update
Thank you for your feedback
Unfortunately I've had enough of verimark I don't Want ihe iorn I want a refund
1. You produced a substandard product and intentionally but so much red tape in place to trap your customers
2. Your service is ********** I have to keep running after you to get help
3. You miss lead customers, explain to me you my review is not appairing on your product?
You anly have positive reviews to mislead customers
Can I have a refund that's all
Unfortunately I've had enough of verimark I don't Want ihe iorn I want a refund
1. You produced a substandard product and intentionally but so much red tape in place to trap your customers
2. Your service is ********** I have to keep running after you to get help
3. You miss lead customers, explain to me you my review is not appairing on your product?
You anly have positive reviews to mislead customers
Can I have a refund that's all
Verimark's replyOfficial
02 Apr 2026, 06:36Good day,Thank you for your feedback.We understand your frustration, and we are sorry for the inconvenience caused.Please note that your iron has been repaired within the required time and has been delivered to Game Secunda for your collection.As the unit has been successfully repaired, the refund request cannot be approved in this case. However, we kindly ask that you collect the unit and test it. If you experience any further issues, please let us know, and we will assist you.Thank you for your understanding.Kind regards,
The Verimark team
The Verimark team
Best regards,
Verimark's reply02 Apr 2026, 06:36
Official
Good day,Thank you for your feedback.We understand your frustration, and we are sorry for the inconvenience caused.Please note that your iron has been repaired within the required time and has been delivered to Game Secunda for your collection.As the unit has been successfully repaired, the refund request cannot be approved in this case. However, we kindly ask that you collect the unit and test it. If you experience any further issues, please let us know, and we will assist you.Thank you for your understanding.Kind regards,
The Verimark team
The Verimark team
Best regards,
lN
lindokuhle N's updateReviewer Update
03 Apr 2026, 12:01Thanks for your feedback
Keep your iorn and my money
I'll buy another iorn with less red tape and higher performance
Keep your iorn and my money
I'll buy another iorn with less red tape and higher performance
lN
lindokuhle N's update03 Apr 2026, 12:01
Reviewer Update
Thanks for your feedback
Keep your iorn and my money
I'll buy another iorn with less red tape and higher performance
Keep your iorn and my money
I'll buy another iorn with less red tape and higher performance
Verimark's replyOfficial
06 Apr 2026, 16:13Hi Lindokuhle, Thank you for your feedback, and we are sorry for your frustration. Please note that your iron was handed in at Game Secunda, and it was repaired and returned to the same Game store. The unit is currently at the store where you handed it in, and not with Verimark. Kindly visit Game Secunda to collect your iron. If you experience any issues after collection, please let us know, and we will assist you further. Kind regards,
The Verimark Team
The Verimark Team
Best regards,
Verimark's reply06 Apr 2026, 16:13
Official
Hi Lindokuhle, Thank you for your feedback, and we are sorry for your frustration. Please note that your iron was handed in at Game Secunda, and it was repaired and returned to the same Game store. The unit is currently at the store where you handed it in, and not with Verimark. Kindly visit Game Secunda to collect your iron. If you experience any issues after collection, please let us know, and we will assist you further. Kind regards,
The Verimark Team
The Verimark Team
Best regards,