false and deceiving information

Good Day

please see below emails for my about my compliant about the service and false information given to me about a product i wanted to but and even went to an extant of sending someone to go buy it for me. only to find out i was misinformed and the sales consulted and the manager even had the audacity to say the person i sent even if i contact verimark head office nothing will be done. meaning they take pride in deceiving people knowing nothing will be done. its disheartening and disappointing.

Info <***> Mon, Nov 20, 2:40 PM (2 days ago) to me

Good day Charity

Thank you for informing us of your disappointing experience with the Northmead store

Please accept our sincere apologies for the disappointment and inconvenience caused.

Good quality and value are of great importance to us and we need to know when a store has fallen short of our customers’ expectations.

We appreciate the trouble that you took to bring this matter to our attention.

Please note the correct department to contact regarding complaints.

Submitting a Complaint

Any complaints or queries may be directed to our dedicated Verimark Customer Services Call Centre on ***.

Kindly advise if Nomxolisi said to you that this is a brand new product when she was speaking to you, as our demo products are clearly marked in our stores.

The demo products are also advertised extensively on our pamphlets instore as well as our website.

Thank you

Daryl Lawrence

Verimark (Pty) Ltd

50 Clairwood Avenue,

Hoogland Ext 55,Randburg, 2194

Direct Tel: +***0

Direct Fax: ***

E-Mail: ***

Web : www.verimark.co.za

Go confidently in the direction

of your dreams.

live the life you have imagined.

From: *** <***> on behalf of Verimark <***> Sent: Saturday, 18 November 2023 17:27 To: Info <***> Subject: Contact Form Verimark Logo Name Charity Ndaba Email *** Phone *** Message

I am very upset and disappointed about a false adverti*****t that was told to me by one of your sales consultants at verimark NorthMead square. Her name is Nomxolisi. I went to the shop looking for a floor steamer. She showed us a green and white one and she told us it was on sale at a price of R849 it was on a Black Friday special that is ending on the 28th. Today I sent my friend to go buy it for me she found a guy by the name of Mabusa. All of a sudden the steamer is a demo.. information that was not told to us by Nomxolisi. I am very angry at this moment because i want that steamer and have already budgeted the amount that was given to me by your sale consultant who was busy talking to other people that she didn’t tell us it was a demo. I want that floor steamer a new one at the price that was given to me..not a demo because if i knew that i was going to leave it and not make an effort of send someone to go buy.. i will be awaiting your response. Hope to hear from you. My contact number is *** and my name is Charity Ndaba

Good Day

Trust you are well. Thank you for coming back to me. Nomxolisi never said anything about the machine being a demo. When we came to the store it was because I was looking for the steam machine and the prices were visible. I was not going to ask if it was visible. The reason we asked was because it wasn't visible. She told us it was on sale but failed to mention the demo part. I find it really disturbing that even the manager did not handle the matter to the satisfaction he gave the person i sent a don't care attitude and for him to even say even if we contact verimark there is nothing they can do. That is really disappointing. If you need clarity on what happened you can call the person i sent i was with even on that day that Nomxolisi gave us this wrong information. her name is Phumzile Tshabalala, her number ***. i hope to hear from you soon.

Regards Charity