NE
Nazeera E
1 reviews | Active since May 2023
17 Mar 2026, 16:24
Extremely terrible service from Verimark
Product purchased 26/04/25,since then we have had multiple issues with the water. Water was not spraying out consistently & was foaming. We changed the soap(to the Verimark brand) as well and continued to have issues with the water. The 1st time we sent it in, they fixed the water but it could no longer be controlled by the trigger, it was a constant flow, it also came back with a faulty cord that switched the machine off when moved around. We sent it in twice thereafter and both times they claimed it was "fixed". When we tested it out at Makro, the problem was still there. We were without a machine for about 2 months, in total the machine was probably there(Makro or repairs) for about 3 or 4 months. When we went in today to collect the "fixed" machine(which didn't even switch on initially this time) they denied a refund or even replacing with a new one. They claimed that they could only refund or replace if it's been within 6 months. The only options for us were to take THE FLOOR MODEL or send it in again. Ridiculous. Please DO NOT BUY THIS PRODUCT.
Helpful (0)
Replies (5)0
Replies (5)
Verimark's replyOfficial
18 Mar 2026, 20:15Good day Nazeera,Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced.To assist you further with our investigation, could you please provide us with the following details:
The Verimark team
- Which Makro store do you visit?
- The exact vacuum cleaner product description
- Any repair/reference numbers you may have received
The Verimark team
Verimark's reply18 Mar 2026, 20:15
Official
Good day Nazeera,Thank you for bringing this matter to our attention. We sincerely apologise for the inconvenience and frustration you have experienced.To assist you further with our investigation, could you please provide us with the following details:
The Verimark team
- Which Makro store do you visit?
- The exact vacuum cleaner product description
- Any repair/reference numbers you may have received
The Verimark team
NE
Nazeera E's updateReviewer Update
19 Mar 2026, 16:26Thanks for your response
Purchased at Makro Crown Mines on 26/04/2025
Taken in to Makro Germiston for repairs.
The Genesis Hydrovac Extreme 2 - Model 80GHE01
Assessment ID (***) 18/02/2026
(***) 31/01/2026
(***) 18/10/2025 -After receiving it this time, there was a fault in the cable which has not been fixed since.
Also, we were not offered the unit as a loan, we were told we could either take the demo unit home for good or send our existing unit in again for a 4th time, for the same issue that was not resolved.
As mentioned above we use the Genesis detergent as recommended by the salesperson to us.
thank you
Purchased at Makro Crown Mines on 26/04/2025
Taken in to Makro Germiston for repairs.
The Genesis Hydrovac Extreme 2 - Model 80GHE01
Assessment ID (***) 18/02/2026
(***) 31/01/2026
(***) 18/10/2025 -After receiving it this time, there was a fault in the cable which has not been fixed since.
Also, we were not offered the unit as a loan, we were told we could either take the demo unit home for good or send our existing unit in again for a 4th time, for the same issue that was not resolved.
As mentioned above we use the Genesis detergent as recommended by the salesperson to us.
thank you
NE
Nazeera E's update19 Mar 2026, 16:26
Reviewer Update
Thanks for your response
Purchased at Makro Crown Mines on 26/04/2025
Taken in to Makro Germiston for repairs.
The Genesis Hydrovac Extreme 2 - Model 80GHE01
Assessment ID (***) 18/02/2026
(***) 31/01/2026
(***) 18/10/2025 -After receiving it this time, there was a fault in the cable which has not been fixed since.
Also, we were not offered the unit as a loan, we were told we could either take the demo unit home for good or send our existing unit in again for a 4th time, for the same issue that was not resolved.
As mentioned above we use the Genesis detergent as recommended by the salesperson to us.
thank you
Purchased at Makro Crown Mines on 26/04/2025
Taken in to Makro Germiston for repairs.
The Genesis Hydrovac Extreme 2 - Model 80GHE01
Assessment ID (***) 18/02/2026
(***) 31/01/2026
(***) 18/10/2025 -After receiving it this time, there was a fault in the cable which has not been fixed since.
Also, we were not offered the unit as a loan, we were told we could either take the demo unit home for good or send our existing unit in again for a 4th time, for the same issue that was not resolved.
As mentioned above we use the Genesis detergent as recommended by the salesperson to us.
thank you
Verimark's replyOfficial
19 Mar 2026, 18:59Good day Nazeera,Thank you for your response and for providing the detailed information. We appreciate you taking the time to share this with us.We sincerely apologise for the ongoing inconvenience and frustration you have experienced with your unit and the repair process.Kindly allow us some time to investigate this matter thoroughly with the relevant teams and the service centre. We will review all the details provided and work towards a suitable resolution.We will provide you with feedback as soon as possible.Kind regards,
The Verimark Team
The Verimark Team
Verimark's reply19 Mar 2026, 18:59
Official
Good day Nazeera,Thank you for your response and for providing the detailed information. We appreciate you taking the time to share this with us.We sincerely apologise for the ongoing inconvenience and frustration you have experienced with your unit and the repair process.Kindly allow us some time to investigate this matter thoroughly with the relevant teams and the service centre. We will review all the details provided and work towards a suitable resolution.We will provide you with feedback as soon as possible.Kind regards,
The Verimark Team
The Verimark Team
NE
Nazeera E's updateReviewer Update
15 Apr 2026, 13:31Morning
I am still awaiting a response from the investigation. Is there an update available for me?
Thank you
I am still awaiting a response from the investigation. Is there an update available for me?
Thank you
NE
Nazeera E's update15 Apr 2026, 13:31
Reviewer Update
Morning
I am still awaiting a response from the investigation. Is there an update available for me?
Thank you
I am still awaiting a response from the investigation. Is there an update available for me?
Thank you
Verimark's replyOfficial
15 Apr 2026, 13:47Good day Nazeera,Thank you for your patience while we investigated this matter.We sincerely apologise for the ongoing inconvenience you have experienced. We understand your frustration given the multiple repairs.Please note that the unit is now over 6 months from the date of purchase, and in line with the Consumer Protection Act, a refund or replacement is unfortunately not applicable. However, all repairs done on your unit have been carried out at no cost to you.To assist further, please confirm the following:
The Verimark Team
- Did you take the display (demo) unit that was offered to you?
- If not, where is your unit currently?
- Do you have a reference number for the most recent (4th) repair, if the unit was sent in again?
The Verimark Team
Verimark's reply15 Apr 2026, 13:47
Official
Good day Nazeera,Thank you for your patience while we investigated this matter.We sincerely apologise for the ongoing inconvenience you have experienced. We understand your frustration given the multiple repairs.Please note that the unit is now over 6 months from the date of purchase, and in line with the Consumer Protection Act, a refund or replacement is unfortunately not applicable. However, all repairs done on your unit have been carried out at no cost to you.To assist further, please confirm the following:
The Verimark Team
- Did you take the display (demo) unit that was offered to you?
- If not, where is your unit currently?
- Do you have a reference number for the most recent (4th) repair, if the unit was sent in again?
The Verimark Team