JB
Jayesh B

1 reviews | Active since Apr 2025

15 Apr 2025, 10:29

Extremely frustated with Hydrovac

It is less then two years since I purchased the Genesis Extreme Hydrovac from Makro on 6 November 2023 Invoice number 702 I clean my own home, and bought it to make my cleaning easier as I got older. A few months after using it, the problems started. I have taken it back to Makro three times already. The spray mechanism was not working properly. It was fixed at no cost but a small tube leading from the soap container to the top of the machine was replaces at a cost of over R400 ref ***-AS-Q. The parts of the machine are not under guarantee. The frustrating part is that the spray mechanism is not working again. I cannot get a refund under the Consumer Protection Act as the time elapsed is more than six months. I do not want this machine anymore. I can't keep taking it back for repairs. I have realised that using a broom and mop is easier. The latter takes less time to clean than the parts of the Genesis Extreme Hydrovac.

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Replies (1)
Verimark
Verimark's reply15 Apr 2025, 11:20
Official
Dear Mr. Bhana,Thank you for your feedback and for bringing this to our attention. We sincerely apologize for the inconvenience and frustration you've experienced with the Genesis Extreme Hydrovac.We understand how disappointing it must be, especially after several attempts to have the issue resolved. While certain parts may not be covered under warranty, we will gladly escalate this matter to our customer care team for further assistance.Please allow us the opportunity to review your case and see how we can help or call us on ***with your reference number and contact details.We appreciate your support and hope to resolve this matter for you as soon as possible.Kind regards,
The Verimark Team