FT
Fabio T
1 reviews | Active since Jun 2021
18 Apr 2024, 11:11
EXTREMELY BAD SERVICE AND LOW BUDGET ITEMS
DO NOT BUY FROM VERIMARK MY MOTHER IN LAW PURCHASED THE GENESIS ELECTIC BROOM AS A WEDDING GIFT IT STOPPED SPINNING THE BRISTLES VERY BAD QUALITY MY WIFE WENT TO VERIMARK EAST RAND MALL THEY DID NOT ASSIST I EMAILED HEAD OFFICE THEY GIVE YOU STORIES BACK AND FORTH, WE WANT THE 4 MONTH OLD MACHINE FIIXED NOT THE MONEY BACK OR ALTERNATIVELY A REPLACEMENT WHEN I MADE IT CLEAR IT WAS A GIFT AND WE DO NOT HAVE THE SLIP AS IT WAS BOUGHT CASH AND CANNOT FIND IT TRUSTING VERIMARK THEY ARE AND SELL DEFECT ITEMS - DO NOT BUY ANYTHING FROM THEM
Helpful (0)
Replies (16)0
Replies (16)
Verimark's replyOfficial
18 Apr 2024, 11:29Dear Fabio Tarallo
Thank you for telling us about your experience with the Genesis vacuum you recently bought.
We're very sorry that the vacuum didn't meet your expectations. Your satisfaction is important to us, and we appreciate you letting us know about the issue.
Please tell us if you registered the vacuum's guarantee on our website. This will help us assist you better.
Here are some guidelines about our policies:
15-Day Money Back Guarantee:
You need to show proof of purchase.
You can return the product within 15 days if you're not satisfied.
If you're just a day or two late, we can still help.
Repairs:
If you need a repair within 6 months from the purchase date:
Show your receipt for proof of guarantee.
The product will be checked to see what needs repair.
You can choose between repair, exchange, or refund.
If there's customer abuse, there won't be a refund or exchange.
If you choose repair, the repair will be guaranteed for three months.
After 6 months but within the guarantee period:
Show your receipt for proof of guarantee.
The product will be checked.
You can only choose repair.
The repair will be guaranteed for three months.
You can take the vacuum to your closest Verimark store for a free quote on repairs.
Regards
The Verimark team
Thank you for telling us about your experience with the Genesis vacuum you recently bought.
We're very sorry that the vacuum didn't meet your expectations. Your satisfaction is important to us, and we appreciate you letting us know about the issue.
Please tell us if you registered the vacuum's guarantee on our website. This will help us assist you better.
Here are some guidelines about our policies:
15-Day Money Back Guarantee:
You need to show proof of purchase.
You can return the product within 15 days if you're not satisfied.
If you're just a day or two late, we can still help.
Repairs:
If you need a repair within 6 months from the purchase date:
Show your receipt for proof of guarantee.
The product will be checked to see what needs repair.
You can choose between repair, exchange, or refund.
If there's customer abuse, there won't be a refund or exchange.
If you choose repair, the repair will be guaranteed for three months.
After 6 months but within the guarantee period:
Show your receipt for proof of guarantee.
The product will be checked.
You can only choose repair.
The repair will be guaranteed for three months.
You can take the vacuum to your closest Verimark store for a free quote on repairs.
Regards
The Verimark team
Verimark's reply18 Apr 2024, 11:29
Official
Dear Fabio Tarallo
Thank you for telling us about your experience with the Genesis vacuum you recently bought.
We're very sorry that the vacuum didn't meet your expectations. Your satisfaction is important to us, and we appreciate you letting us know about the issue.
Please tell us if you registered the vacuum's guarantee on our website. This will help us assist you better.
Here are some guidelines about our policies:
15-Day Money Back Guarantee:
You need to show proof of purchase.
You can return the product within 15 days if you're not satisfied.
If you're just a day or two late, we can still help.
Repairs:
If you need a repair within 6 months from the purchase date:
Show your receipt for proof of guarantee.
The product will be checked to see what needs repair.
You can choose between repair, exchange, or refund.
If there's customer abuse, there won't be a refund or exchange.
If you choose repair, the repair will be guaranteed for three months.
After 6 months but within the guarantee period:
Show your receipt for proof of guarantee.
The product will be checked.
You can only choose repair.
The repair will be guaranteed for three months.
You can take the vacuum to your closest Verimark store for a free quote on repairs.
Regards
The Verimark team
Thank you for telling us about your experience with the Genesis vacuum you recently bought.
We're very sorry that the vacuum didn't meet your expectations. Your satisfaction is important to us, and we appreciate you letting us know about the issue.
Please tell us if you registered the vacuum's guarantee on our website. This will help us assist you better.
Here are some guidelines about our policies:
15-Day Money Back Guarantee:
You need to show proof of purchase.
You can return the product within 15 days if you're not satisfied.
If you're just a day or two late, we can still help.
Repairs:
If you need a repair within 6 months from the purchase date:
Show your receipt for proof of guarantee.
The product will be checked to see what needs repair.
You can choose between repair, exchange, or refund.
If there's customer abuse, there won't be a refund or exchange.
If you choose repair, the repair will be guaranteed for three months.
After 6 months but within the guarantee period:
Show your receipt for proof of guarantee.
The product will be checked.
You can only choose repair.
The repair will be guaranteed for three months.
You can take the vacuum to your closest Verimark store for a free quote on repairs.
Regards
The Verimark team
FT
Fabio T's updateReviewer Update
18 Apr 2024, 15:34Why are you looking to give me a nonsense response .. it is not a laptop that I need to register it sweeps the floor using a charge .. from our wedding gift we moved and we don’t have the box or receipt the ignorance in asking if we registered on your website is absurd .. I want a replacement of this machine and I want someone to pick it up at your expense .. I don’t want money back .. this discussion I will post all over any media on the internet that I can find for the products of Verimark .. I want a solution not a copy and paste note which you give all your clients
FT
Fabio T's update18 Apr 2024, 15:34
Reviewer Update
Why are you looking to give me a nonsense response .. it is not a laptop that I need to register it sweeps the floor using a charge .. from our wedding gift we moved and we don’t have the box or receipt the ignorance in asking if we registered on your website is absurd .. I want a replacement of this machine and I want someone to pick it up at your expense .. I don’t want money back .. this discussion I will post all over any media on the internet that I can find for the products of Verimark .. I want a solution not a copy and paste note which you give all your clients
Verimark's replyOfficial
18 Apr 2024, 16:04Dear Fabio Taraloo,
Please take the entire unit, along with proof of purchase, to the nearest Verimark store for assessment.
Once we receive the unit, we will get back to you with an update. If you need further assistance, feel free to contact us at ***. One of our friendly consultants will be happy to help.
Regards
The Verimark team
Please take the entire unit, along with proof of purchase, to the nearest Verimark store for assessment.
Once we receive the unit, we will get back to you with an update. If you need further assistance, feel free to contact us at ***. One of our friendly consultants will be happy to help.
Regards
The Verimark team
Verimark's reply18 Apr 2024, 16:04
Official
Dear Fabio Taraloo,
Please take the entire unit, along with proof of purchase, to the nearest Verimark store for assessment.
Once we receive the unit, we will get back to you with an update. If you need further assistance, feel free to contact us at ***. One of our friendly consultants will be happy to help.
Regards
The Verimark team
Please take the entire unit, along with proof of purchase, to the nearest Verimark store for assessment.
Once we receive the unit, we will get back to you with an update. If you need further assistance, feel free to contact us at ***. One of our friendly consultants will be happy to help.
Regards
The Verimark team
FT
Fabio T's updateReviewer Update
18 Apr 2024, 16:26It seems that you have not read the email this was a gift and we cannot find the receipt it was paid in cash .. you are the only suppliers of this Genesis electric sweeper - we want a refund a repair or a replacement I advise you to prepare us a replacement this is your problem not mine please don’t look for excuses when my mother in law purchased and is a loyal client of yours .. you will loose business and I’ll make sure that everyone knows how you conduct business
FT
Fabio T's update18 Apr 2024, 16:26
Reviewer Update
It seems that you have not read the email this was a gift and we cannot find the receipt it was paid in cash .. you are the only suppliers of this Genesis electric sweeper - we want a refund a repair or a replacement I advise you to prepare us a replacement this is your problem not mine please don’t look for excuses when my mother in law purchased and is a loyal client of yours .. you will loose business and I’ll make sure that everyone knows how you conduct business
Verimark's replyOfficial
18 Apr 2024, 17:54Dear Fabio
We follow the rules and regulations of the CPA as per below for your perusal.
15 Day money back guarantee
· Proof of purchase required.
· This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the complete unit to the Verimark store near you and , will book the unit in for assessment.
And we will revert to you with feedback once unit is received.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team
We follow the rules and regulations of the CPA as per below for your perusal.
15 Day money back guarantee
· Proof of purchase required.
· This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the complete unit to the Verimark store near you and , will book the unit in for assessment.
And we will revert to you with feedback once unit is received.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team
Verimark's reply18 Apr 2024, 17:54
Official
Dear Fabio
We follow the rules and regulations of the CPA as per below for your perusal.
15 Day money back guarantee
· Proof of purchase required.
· This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the complete unit to the Verimark store near you and , will book the unit in for assessment.
And we will revert to you with feedback once unit is received.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team
We follow the rules and regulations of the CPA as per below for your perusal.
15 Day money back guarantee
· Proof of purchase required.
· This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the complete unit to the Verimark store near you and , will book the unit in for assessment.
And we will revert to you with feedback once unit is received.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team
FT
Fabio T's updateReviewer Update
18 Apr 2024, 18:11AGAIN THIS WAS A GIFT I DONT HAVE THE SLIP … You say ‘The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) have a look at what you write on your site:
On your Verimark Site: I have the screenshot
Product Info
Features
FALSE ADVERTISING - Now I offered you a chance to repair now I want a new Genesis Cordless Sweeper Tri-brush DELIVERED TO MY PREMISES BE AWARE I AM WELL AWARE OF THE CONSUMER PRROTECTION ACT.. I don’t think you are
I want an answer and an outcome with immediate effect
On your Verimark Site: I have the screenshot
Product Info
Features
- Motorises rotating brushes easily cleans debris from floors and carpets
- Edge cleaning brush gets right into the corners
- Empties with the push of a button
- Rechargeable and lightweight
- Up to 30 minutes on a single charge
- Perfect for power outages
- 1 Year quality guarantee - You said 3 Months
FALSE ADVERTISING - Now I offered you a chance to repair now I want a new Genesis Cordless Sweeper Tri-brush DELIVERED TO MY PREMISES BE AWARE I AM WELL AWARE OF THE CONSUMER PRROTECTION ACT.. I don’t think you are
I want an answer and an outcome with immediate effect
FT
Fabio T's update18 Apr 2024, 18:11
Reviewer Update
AGAIN THIS WAS A GIFT I DONT HAVE THE SLIP … You say ‘The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) have a look at what you write on your site:
On your Verimark Site: I have the screenshot
Product Info
Features
FALSE ADVERTISING - Now I offered you a chance to repair now I want a new Genesis Cordless Sweeper Tri-brush DELIVERED TO MY PREMISES BE AWARE I AM WELL AWARE OF THE CONSUMER PRROTECTION ACT.. I don’t think you are
I want an answer and an outcome with immediate effect
On your Verimark Site: I have the screenshot
Product Info
Features
- Motorises rotating brushes easily cleans debris from floors and carpets
- Edge cleaning brush gets right into the corners
- Empties with the push of a button
- Rechargeable and lightweight
- Up to 30 minutes on a single charge
- Perfect for power outages
- 1 Year quality guarantee - You said 3 Months
FALSE ADVERTISING - Now I offered you a chance to repair now I want a new Genesis Cordless Sweeper Tri-brush DELIVERED TO MY PREMISES BE AWARE I AM WELL AWARE OF THE CONSUMER PRROTECTION ACT.. I don’t think you are
I want an answer and an outcome with immediate effect
Verimark's replyOfficial
18 Apr 2024, 18:13Dear Fabio
We follow the rules and regulations of the CPA as per below for your perusal.
15 Day money back guarantee
· Proof of purchase required.
· This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the complete unit to the Verimark store near you and , will book the unit in for assessment.
And we will revert to you with feedback once unit is received.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team
We follow the rules and regulations of the CPA as per below for your perusal.
15 Day money back guarantee
· Proof of purchase required.
· This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the complete unit to the Verimark store near you and , will book the unit in for assessment.
And we will revert to you with feedback once unit is received.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team
Verimark's reply18 Apr 2024, 18:13
Official
Dear Fabio
We follow the rules and regulations of the CPA as per below for your perusal.
15 Day money back guarantee
· Proof of purchase required.
· This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the complete unit to the Verimark store near you and , will book the unit in for assessment.
And we will revert to you with feedback once unit is received.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team
We follow the rules and regulations of the CPA as per below for your perusal.
15 Day money back guarantee
· Proof of purchase required.
· This is a satisfactory guarantee we offer our customer.
· When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it.
· We thus offer 15 Day money back guarantee which is not even prescribed in the CPA.
· In the event whereby the deadline was missed by a day or two, we will still assist.
· Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store)Repairs
· Within 6 months from purchase date
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer has the option of Repair, Exchange or Refund.
o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product.
o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair.
· Outside the first 6 months from purchase date but within the guarantee period
o Receipt is required for proof of guarantee
o Technical assessment to be done.
o Customer only has the option of Repair.
o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee)
o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please take the complete unit to the Verimark store near you and , will book the unit in for assessment.
And we will revert to you with feedback once unit is received.
Should you require any further assistance, please feel free to contact us directly on ***and one of our friendly consultants will be able to assist.
Kind regards,
Verimark Team
FT
Fabio T's updateReviewer Update
18 Apr 2024, 18:15You have copied and pasted a reply .. product info
https://verimark.co.za/genesis-cordless-sweeper-tri-brush
https://verimark.co.za/genesis-cordless-sweeper-tri-brush
FT
Fabio T's update18 Apr 2024, 18:15
Reviewer Update
You have copied and pasted a reply .. product info
https://verimark.co.za/genesis-cordless-sweeper-tri-brush
https://verimark.co.za/genesis-cordless-sweeper-tri-brush
Verimark's replyOfficial
18 Apr 2024, 18:21Dear Fabio ,
As previously mentioned to you, please take the entire unit to the nearest Verimark store for an assessment.
Once we receive the unit, we will get back to you with an update. If you need further assistance, feel free to contact us at ***. One of our friendly consultants will be happy to help.
Regards
The Verimark team
As previously mentioned to you, please take the entire unit to the nearest Verimark store for an assessment.
Once we receive the unit, we will get back to you with an update. If you need further assistance, feel free to contact us at ***. One of our friendly consultants will be happy to help.
Regards
The Verimark team
Verimark's reply18 Apr 2024, 18:21
Official
Dear Fabio ,
As previously mentioned to you, please take the entire unit to the nearest Verimark store for an assessment.
Once we receive the unit, we will get back to you with an update. If you need further assistance, feel free to contact us at ***. One of our friendly consultants will be happy to help.
Regards
The Verimark team
As previously mentioned to you, please take the entire unit to the nearest Verimark store for an assessment.
Once we receive the unit, we will get back to you with an update. If you need further assistance, feel free to contact us at ***. One of our friendly consultants will be happy to help.
Regards
The Verimark team
FT
Fabio T's updateReviewer Update
18 Apr 2024, 18:37I do not have the receipt for the 10th time you arrange for someone at K90 branch to give me a replacement you **** about 3 months guarantee where you advertise 1 year .. false advertising .. this email and correspondence I will forward to the CPA I will not go and waste my time at your branch again when my Wife was there already and they sent her away .. the only reason I will come with your faulty machine is if you replace it immediately in store and take back your one which is practically new but the bristles don’t turn
FT
Fabio T's update18 Apr 2024, 18:37
Reviewer Update
I do not have the receipt for the 10th time you arrange for someone at K90 branch to give me a replacement you **** about 3 months guarantee where you advertise 1 year .. false advertising .. this email and correspondence I will forward to the CPA I will not go and waste my time at your branch again when my Wife was there already and they sent her away .. the only reason I will come with your faulty machine is if you replace it immediately in store and take back your one which is practically new but the bristles don’t turn
FT
Fabio T's updateReviewer Update
18 Apr 2024, 18:46What I decided is that I’ll throw the machine away you de*****ed us of R799.00 I’ll take the loss but I’ll make sure that this posts and screenshots will be available to everyone where you advertise.. you will not sell a single machine again after treating us like fools
FT
Fabio T's update18 Apr 2024, 18:46
Reviewer Update
What I decided is that I’ll throw the machine away you de*****ed us of R799.00 I’ll take the loss but I’ll make sure that this posts and screenshots will be available to everyone where you advertise.. you will not sell a single machine again after treating us like fools
FT
Fabio T's updateReviewer Update
19 Apr 2024, 13:50I presume all in order should I throw the machine away ? Correct as your silence speaks for itself ???????
FT
Fabio T's update19 Apr 2024, 13:50
Reviewer Update
I presume all in order should I throw the machine away ? Correct as your silence speaks for itself ???????
Verimark's replyOfficial
19 Apr 2024, 13:54Verimark's reply19 Apr 2024, 13:54
Official
FT
Fabio T's updateReviewer Update
19 Apr 2024, 14:01What do I do in the interim.. you will fix it and then charge me ? For a R799 machine you don’t want to replace it under 1 year warranty
FT
Fabio T's update19 Apr 2024, 14:01
Reviewer Update
What do I do in the interim.. you will fix it and then charge me ? For a R799 machine you don’t want to replace it under 1 year warranty
Verimark's replyOfficial
19 Apr 2024, 14:11Hi Fabio
We would like to be allowed to inspect the unit first and once we receive will advise a way forward
Please ask the store to send the unit to HQ.
Regards
The Verimark team
We would like to be allowed to inspect the unit first and once we receive will advise a way forward
Please ask the store to send the unit to HQ.
Regards
The Verimark team
Verimark's reply19 Apr 2024, 14:11
Official
Hi Fabio
We would like to be allowed to inspect the unit first and once we receive will advise a way forward
Please ask the store to send the unit to HQ.
Regards
The Verimark team
We would like to be allowed to inspect the unit first and once we receive will advise a way forward
Please ask the store to send the unit to HQ.
Regards
The Verimark team
FT
Fabio T's updateReviewer Update
19 Apr 2024, 17:26Will do please provide me the contact details of the head manager or ceo of Verimark
FT
Fabio T's update19 Apr 2024, 17:26
Reviewer Update
Will do please provide me the contact details of the head manager or ceo of Verimark