EXTREMELY BAD CUSTOMER SERVICE

On 2 Dec 2015 I bought a Genises Hausmeister from the Verimark store (cash, with my chq debit card). I noticed that the box were opened before but was ensured that the product was brand new. On same day I opened the box, just to find that one of the attachments was damaged. Without further unpacking, I returned the goods to the store where the item were replaced. On 4 Dec 15, after work, I read the manual and unpacked the goods to see if it work, just to find that the machine has a hole in it. This morning, 5 Dec 15, I returned the goods to the store and asked for my money back (as per their 15 day guarantee). I was informed that they cannot refund me and that I have to wait for their head office to do so next week. I tried to phone their head office's direct line where I listened to a recording saying \thank you for holding