Excellent service

Good morning.

I would like to thank Daryl Lawrence for all his efforts as regards my queries and orders. He has truly gone above and beyond.

I deal with many, including Electrolux, Samsung, Growatt, Bosch, LG, Amazon, Takealot, Loot, Aliexpress, Temu, to name a few. And over the last 24 months it is astounding to see how customer service has fallen by the way side.

This was not the case with Daryl. He has answered mails, he has quoted, but of utmost importance, he has followed through on the customer wow factor.

I would appreciate if you as the Manager could pass on my thanks and recognition for his efforts.

I had all but given up on Genesis products even when inquiring via the web online function. That was until Daryl popped up via email on a second query I lodged, and since then has well basically saved the Genesis product in my eyes.