AB
Anthea B
1 reviews | Active since Dec 2023
14 Dec 2023, 14:42
Drifter truck
Bought a drifter truck for my son as a birthday gift... It is supposed to shoot darts, water and bubbles. When I put the bubbles in the water seeped through and the truck is now dead does not want to move at all.... My son was soo excited and now his day is ruined it's clearly a manufacturing fault.
Helpful (0)
Replies (3)0
Replies (3)
Verimark's replyOfficial
14 Dec 2023, 15:47 Dear Anthea Bean
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused
We follow the Consumer Protection Act very closely regarding our products.
Please see below
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at Verimark’s discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for the purpose for which they were designed, and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Please note however that toys carry no guarantee
You are welcome to contact us should you require further information
Kind regards
The Verimark team
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused
We follow the Consumer Protection Act very closely regarding our products.
Please see below
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at Verimark’s discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for the purpose for which they were designed, and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Please note however that toys carry no guarantee
You are welcome to contact us should you require further information
Kind regards
The Verimark team
Best regards,
Verimark's reply14 Dec 2023, 15:47
Official
Dear Anthea Bean
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused
We follow the Consumer Protection Act very closely regarding our products.
Please see below
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at Verimark’s discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for the purpose for which they were designed, and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Please note however that toys carry no guarantee
You are welcome to contact us should you require further information
Kind regards
The Verimark team
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused
We follow the Consumer Protection Act very closely regarding our products.
Please see below
Due to the nature of the toys and the use thereof by kids who do not necessarily apply adequate caution or follow the recommended usage instructions, toys may only be exchanged subject to having a manufacturing defect within a period not exceeding 15 days after purchase.
No Refunds will be given on toys.
Exchanges are only allowed if:
1. The item is returned in its original condition, with all parts and the original packaging – accompanied by the original proof of purchase.
2. There is no visible damage to the item.
3. If the item is believed to have a manufacturing defect when assessed by a Verimark representative.
Verimark will not be held liable if the toy has been damaged during use and is under no obligation to exchange the product. Exchanges are at Verimark’s discretion.
When purchasing children's goods and toys you must ensure that these goods and toys are used for the age group as described on the packaging, for the purpose for which they were designed, and with parental supervision. We will not be liable for any damages suffered by you or any other person caused by the misuse and/or abuse of the children's goods and toys bought from Verimark. All liability for such damages shall remain with the supplier of the children's goods and toys.
Please note however that toys carry no guarantee
You are welcome to contact us should you require further information
Kind regards
The Verimark team
Best regards,
AB
Anthea B's updateReviewer Update
14 Dec 2023, 16:22The age for the toy is 6+ and it is on his 6th birthday.
The toy does not function after using the bubble function as the water went into the main system while using the bubble function. The darts function lasted about 5min while driving the mechanism broke and this was on a tile floor. All of this was under adult supervision within the first hour of using the device. Also this was as a birthday gift bought 3 days before.
The toy does not function after using the bubble function as the water went into the main system while using the bubble function. The darts function lasted about 5min while driving the mechanism broke and this was on a tile floor. All of this was under adult supervision within the first hour of using the device. Also this was as a birthday gift bought 3 days before.
AB
Anthea B's update14 Dec 2023, 16:22
Reviewer Update
The age for the toy is 6+ and it is on his 6th birthday.
The toy does not function after using the bubble function as the water went into the main system while using the bubble function. The darts function lasted about 5min while driving the mechanism broke and this was on a tile floor. All of this was under adult supervision within the first hour of using the device. Also this was as a birthday gift bought 3 days before.
The toy does not function after using the bubble function as the water went into the main system while using the bubble function. The darts function lasted about 5min while driving the mechanism broke and this was on a tile floor. All of this was under adult supervision within the first hour of using the device. Also this was as a birthday gift bought 3 days before.
Verimark's replyOfficial
15 Dec 2023, 10:40Dear Anthea
Kindly refer to our telecon correspondence for further assistance,
Please accept our sincere apologies for any inconvenience caused.
Should you require any further assistance please do not hesitate to contact us directly at ***
Regards
The Verimark team
Kindly refer to our telecon correspondence for further assistance,
Please accept our sincere apologies for any inconvenience caused.
Should you require any further assistance please do not hesitate to contact us directly at ***
Regards
The Verimark team
Best regards,
Verimark's reply15 Dec 2023, 10:40
Official
Dear Anthea
Kindly refer to our telecon correspondence for further assistance,
Please accept our sincere apologies for any inconvenience caused.
Should you require any further assistance please do not hesitate to contact us directly at ***
Regards
The Verimark team
Kindly refer to our telecon correspondence for further assistance,
Please accept our sincere apologies for any inconvenience caused.
Should you require any further assistance please do not hesitate to contact us directly at ***
Regards
The Verimark team
Best regards,