CH
Clare H
1 reviews | Active since Aug 2016
09 Jan 2025, 10:47
Don’t touch Verimark products!
I bought a multi cyclonic vacuum cleaner a month ago but it over heats and cuts out. It took me an hour and a half to vacuum my 3 bedroom house which is mostly tiled because I had to wait half an hour for it to cool down each time it over heated. I took it back to the store and they refused to refund me even though section 56 of the CPA says that I’m entitled to a refund because the item is not of good quality, is not in good working order and is not free of defects. The area manager was very stroppy as was their ‘customer care’ agent. Just don’t do it, there are loads of other options. This business needs to be boycotted and/ or shut down.
Helpful (0)
Replies (6)0
Replies (6)
Verimark's replyOfficial
09 Jan 2025, 11:06Dear Clare Hudson,Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve faced with your vacuum cleaner. We understand how frustrating this must be for you.We want to let you know that your matter has been escalated to our customer department, and we are currently reviewing it. Once the product has been assessed, we will contact you with a solution.Please note that according to our policy:
The Verimark Team
- A receipt is needed to confirm the purchase and guarantee.
- A technical assessment of the product will be done.
- You will have the option of Repair, Exchange, or Refund if the product is found to be defective.
- If the product is abused, no refund or exchange will be offered.
- If you choose a repair, it will be covered for three months, alongside the original guarantee.
The Verimark Team
Verimark's reply09 Jan 2025, 11:06
Official
Dear Clare Hudson,Thank you for sharing your experience with us. We’re sorry to hear about the issues you’ve faced with your vacuum cleaner. We understand how frustrating this must be for you.We want to let you know that your matter has been escalated to our customer department, and we are currently reviewing it. Once the product has been assessed, we will contact you with a solution.Please note that according to our policy:
The Verimark Team
- A receipt is needed to confirm the purchase and guarantee.
- A technical assessment of the product will be done.
- You will have the option of Repair, Exchange, or Refund if the product is found to be defective.
- If the product is abused, no refund or exchange will be offered.
- If you choose a repair, it will be covered for three months, alongside the original guarantee.
The Verimark Team
CH
Clare H's updateReviewer Update
09 Jan 2025, 12:25There is no valid reason that a 1 month old vacuum cleaner should over heat and cut out other than if it is defective.
The Consumer Protection Act says : In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:
I have the RIGHT to a refund and you do not get to make me jump through hoops. This is ******* and unjustified.
The Consumer Protection Act says : In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:
- are reasonably suitable for the purpose that they are intended to be used for,
- are of good quality, free of defects, and in good working order, and
- will be durable and usable for a reasonable period of time.
- return the goods, or
- get the goods replaced, or
- get the goods repaired.
I have the RIGHT to a refund and you do not get to make me jump through hoops. This is ******* and unjustified.
CH
Clare H's update09 Jan 2025, 12:25
Reviewer Update
There is no valid reason that a 1 month old vacuum cleaner should over heat and cut out other than if it is defective.
The Consumer Protection Act says : In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:
I have the RIGHT to a refund and you do not get to make me jump through hoops. This is ******* and unjustified.
The Consumer Protection Act says : In terms of s56 (read with s55) of the CPA, all goods sold to a consumer are sold with an imp**** warranty of quality, that cannot be contracted out of or revoked. The warranty gives the consumer the right to receive goods that:
- are reasonably suitable for the purpose that they are intended to be used for,
- are of good quality, free of defects, and in good working order, and
- will be durable and usable for a reasonable period of time.
- return the goods, or
- get the goods replaced, or
- get the goods repaired.
I have the RIGHT to a refund and you do not get to make me jump through hoops. This is ******* and unjustified.
CH
Clare H's updateReviewer Update
09 Jan 2025, 12:26The word that you just censored is *******
CH
Clare H's update09 Jan 2025, 12:26
Reviewer Update
The word that you just censored is *******
Verimark's replyOfficial
09 Jan 2025, 15:44Dear Clare Hutson,Thank you for your email and for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced with your vacuum cleaner. We take your concerns seriously and want to resolve this matter as quickly as possible.We acknowledge your reference to the Consumer Protection Act (CPA) and completely understand your frustration. Please allow us to clarify:
We apologize for any impression that we have not honored your rights as a consumer. This is not our intention, and we are committed to ensuring a fair resolution.Thank you for your patience and for allowing us to make this right.
Kind regards,
Verimark Customer Service Team
- If the vacuum cleaner is overheating and cutting out, it may indeed indicate a defect.
- Under the CPA, you have the right to request a refund, replacement, or repair if the product is defective within 6 months of purchase.
- Inspect the vacuum cleaner to confirm the defect.
- Once confirmed, we will process your request for a refund or replacement without unnecessary delays.
We apologize for any impression that we have not honored your rights as a consumer. This is not our intention, and we are committed to ensuring a fair resolution.Thank you for your patience and for allowing us to make this right.
Kind regards,
Verimark Customer Service Team
Verimark's reply09 Jan 2025, 15:44
Official
Dear Clare Hutson,Thank you for your email and for bringing this matter to our attention. We sincerely apologize for the inconvenience you’ve experienced with your vacuum cleaner. We take your concerns seriously and want to resolve this matter as quickly as possible.We acknowledge your reference to the Consumer Protection Act (CPA) and completely understand your frustration. Please allow us to clarify:
We apologize for any impression that we have not honored your rights as a consumer. This is not our intention, and we are committed to ensuring a fair resolution.Thank you for your patience and for allowing us to make this right.
Kind regards,
Verimark Customer Service Team
- If the vacuum cleaner is overheating and cutting out, it may indeed indicate a defect.
- Under the CPA, you have the right to request a refund, replacement, or repair if the product is defective within 6 months of purchase.
- Inspect the vacuum cleaner to confirm the defect.
- Once confirmed, we will process your request for a refund or replacement without unnecessary delays.
We apologize for any impression that we have not honored your rights as a consumer. This is not our intention, and we are committed to ensuring a fair resolution.Thank you for your patience and for allowing us to make this right.
Kind regards,
Verimark Customer Service Team
CH
Clare H's updateReviewer Update
09 Jan 2025, 18:02Thanks for paraphrasing my response. I’m prepared to allow you until close of business tomorrow to authorize my refund. If not, I will take this matter up with the Consumer Ombudsman.
You are blatantly trying to make what should be a simple process as complicated as possible in the hopes that people will give up. Look at how many complaints there are on this platform, you are losing customers in the daily. They are all about the same thing. Fix your business practices or, better yet, fix your products.
You are blatantly trying to make what should be a simple process as complicated as possible in the hopes that people will give up. Look at how many complaints there are on this platform, you are losing customers in the daily. They are all about the same thing. Fix your business practices or, better yet, fix your products.
CH
Clare H's update09 Jan 2025, 18:02
Reviewer Update
Thanks for paraphrasing my response. I’m prepared to allow you until close of business tomorrow to authorize my refund. If not, I will take this matter up with the Consumer Ombudsman.
You are blatantly trying to make what should be a simple process as complicated as possible in the hopes that people will give up. Look at how many complaints there are on this platform, you are losing customers in the daily. They are all about the same thing. Fix your business practices or, better yet, fix your products.
You are blatantly trying to make what should be a simple process as complicated as possible in the hopes that people will give up. Look at how many complaints there are on this platform, you are losing customers in the daily. They are all about the same thing. Fix your business practices or, better yet, fix your products.
Verimark's replyOfficial
14 Jan 2025, 08:14Dear Clare Hutson
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused. We are happy that your matter has been resolved. Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused. We are happy that your matter has been resolved. Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team
Verimark's reply14 Jan 2025, 08:14
Official
Dear Clare Hutson
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused. We are happy that your matter has been resolved. Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team
Thank you for bringing your concern to our attention.
Please accept our sincerest apologies for the inconvenience caused. We are happy that your matter has been resolved. Please feel free to contact us directly should you require any further assistance.
Kind regards,
Verimark Team