SB
Shaymah B
1 reviews | Active since Dec 2018
19 Nov 2021, 13:37
DON'T BUY VERIMARK
Verimark always tries to sell you these "amazing" items. Stress the guarantee and or warrantee. But surprise surprise should your product be faulty after a short time, "they cannot assist without a receipt." I had to return the mop a week after purchasing because it was faulty. That was already disappointing. And the receipt was kept by the store to which I returned. Now the spray of the mop doesn't work at all. And all verimark has to say is" we can't help you without a receipt." .Are you kidding me!!!! they also told me to" buy" the replacement part! . That makes me so mad because if you knew your products would result in breakage and purchasing replacement parts then why sell them at such a high price. That's absolutely insane and pathetic! I'm sorry but it's obviously a verimark product.!!!and as the consumer I have rights. This is extremely infuriating. Verimarks products has always been known not to deliver as promised. This is false advertising esp since they don't take responsibility for thier faulty products by acknowledging that it is one of thier products, receipt or not, because they have a signature look such as the color that is attributed to Verimark alone so it can't be any other brand, but "can't assist you without a receipt" To conclude... DO NOT BUY OR SUPPORT VERIMARK!!!!!! You pay alot! And if it breaks,you pay again! And without a receipt it's like your transaction with them did not happen. Disgusting. Disgusting
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Replies (3)0
Replies (3)
Verimark's replyOfficial
19 Nov 2021, 14:06Hi Shaymah
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Verimark's reply19 Nov 2021, 14:06
Official
Hi Shaymah
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
Please see below guidelines which fall within our policies and the CPA.
15 Day money back guarantee
· Proof of purchase required. · This is a satisfactory guarantee we offer our customer. · When a customer has the opportunity to inspect goods prior to finalizing the transaction, he has no automatic right or “cool off” period to a return or refund if he is not satisfied with the product or its performance, as he had the opportunity to inspect the goods prior to purchasing it. · We thus offer 15 Day money back guarantee which is not even prescribed in the CPA. · In the event whereby the deadline was missed by a day or two, we will still assist. · Items over the value of R399.00 are required to be assessed prior to offering refund. (This may be done in store) Repairs
· Within 6 months from purchase date o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer has the option of Repair, Exchange or Refund. o In the event whereby customer abuse is detected, no refund or exchange to be offered as this only applies to defects on the product. o If the customer opts for a repair, the repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the customer then has the right to a Refund, Exchange or Repair. · Outside the first 6 months from purchase date but within the guarantee period o Receipt is required for proof of guarantee o Technical assessment to be done. o Customer only has the option of Repair. o The repair will be guaranteed for a period of three months, which will run concurrent to the original guarantee. (Will not add three months to the original guarantee) o In the case where the repair fails and the unit is returned within three months from original repair, the unit must be repaired again with another three month guarantee, also to run concurrently.
SB
Shaymah B's updateReviewer Update
19 Nov 2021, 14:35Which is fine if I didn't have to return the first one because it was giving issues after which the receipt was not returned to me. Also, I take care of all my appliances and make sure it is kept in mint condition so this fault is not a result as customer abuse. You also don't stress your policies when selling the items. You sales agents also don't mention it. I did examine the mop when I purchased because I wasn't going to pay for a initially defective product. I expected it be repaired for most part not instructed to purchase a new part which basically makes up the entire product. Especially if the item is not "old" and especially if such alot was paid for something that was going to break not too long after.
I wasn't asking for my money back I asked that it Atleast be replaced or repaired. But you insist on a receipt which is understandable if I wanted a refund.I'm sorry, but this policy is off putting because the impression I get is that in terms of item quality, is we are being wrong.
I wasn't asking for my money back I asked that it Atleast be replaced or repaired. But you insist on a receipt which is understandable if I wanted a refund.I'm sorry, but this policy is off putting because the impression I get is that in terms of item quality, is we are being wrong.
SB
Shaymah B's update19 Nov 2021, 14:35
Reviewer Update
Which is fine if I didn't have to return the first one because it was giving issues after which the receipt was not returned to me. Also, I take care of all my appliances and make sure it is kept in mint condition so this fault is not a result as customer abuse. You also don't stress your policies when selling the items. You sales agents also don't mention it. I did examine the mop when I purchased because I wasn't going to pay for a initially defective product. I expected it be repaired for most part not instructed to purchase a new part which basically makes up the entire product. Especially if the item is not "old" and especially if such alot was paid for something that was going to break not too long after.
I wasn't asking for my money back I asked that it Atleast be replaced or repaired. But you insist on a receipt which is understandable if I wanted a refund.I'm sorry, but this policy is off putting because the impression I get is that in terms of item quality, is we are being wrong.
I wasn't asking for my money back I asked that it Atleast be replaced or repaired. But you insist on a receipt which is understandable if I wanted a refund.I'm sorry, but this policy is off putting because the impression I get is that in terms of item quality, is we are being wrong.
Verimark's replyOfficial
19 Nov 2021, 15:25Hi Shaymah
Thank your reply
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Thank your reply
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Verimark's reply19 Nov 2021, 15:25
Official
Hi Shaymah
Thank your reply
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards
Thank your reply
Please take the product to your nearest Verimark store for an assessment, and ask them to book it back to our Head Office so that we can ascertain what the problem is. Once we get the product back to our Head Office we can give you feedback regarding your query on this item. It would be easier if you could book it in at a Verimark store
If you require further information or assistance, please do not hesitate to contact us directly.
Kind regards