kG
krishna G
1 reviews | Active since Dec 2010
24 Dec 2021, 11:47
DONT BUY A GENESIS DURAVAC VACUUM CLEANER
I bought a Genesis vacuum cleaner from verimark killarney it was Duravav 1200W, firstly the plug broke and the suction was too low, I returned the machine two weeks later I collected the machine, they fitted a normal plug which I was no happy with and the suction was still very low, if they told me the suction was too low I would have bought a machine with a higher suction, it has a two year guarantee I would have bought a machine with a higher suction, I have mainly Persian rugs in my home a broom would do a much better job with the cleaning I am tired of taken no this machine to and fro and really have the same problem, I followed every instruction in the book but to no avail so I advise everybody to be careful of buying the genesis machine because it’s nothing but trouble, I would like to GENESIS to take their machine, since July when I bought the machine I complained to verimark all I was told they can send the machine back and wait two weeks, the normal broom would do a better job, in my mind I believe I was sold a second hand machine and would really like to get this matter sorted out as soon as possible, Hello Peter is my only option
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Replies (2)
Verimark's replyOfficial
24 Dec 2021, 12:09 Morning Krishna Thank you for informing us of your disappointing experience with the recent purchase of the Vacuum cleaner. Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us, and we need to know when a product has fallen short of our customers' expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.
Please see below some troubleshooting which could cause Low suction
If your filters are cleaned and replaced on a regular basis then technicians would have to assess it.
How often have you cleaned and washed the filter inside your machine? If your filter gets clogged up with dirt then the motor cannot get air, it can damage the motor. Please let me know how the filters are cleaned.
If you don't wash the filters regularly then this will cause low suction and potentially damage the motor. Wash filters in warm soapy water and once washed, damp filters must never be used as they can then not be reused. Filters can be air dried, and filters must be replaced yearly. We also have a video on our website showing our customers the process. If not replace the filter with a new one or you can wash the existing one, but it must be bone dry before reinserting then you will need to book the machine in. Kindly send me your previous repair number repair numbers so that I can investigate what was repaired ? You are welcome to contact also contact our customer care team on ***if you require further information Kind regards
Verimark team
Please see below some troubleshooting which could cause Low suction
If your filters are cleaned and replaced on a regular basis then technicians would have to assess it.
How often have you cleaned and washed the filter inside your machine? If your filter gets clogged up with dirt then the motor cannot get air, it can damage the motor. Please let me know how the filters are cleaned.
If you don't wash the filters regularly then this will cause low suction and potentially damage the motor. Wash filters in warm soapy water and once washed, damp filters must never be used as they can then not be reused. Filters can be air dried, and filters must be replaced yearly. We also have a video on our website showing our customers the process. If not replace the filter with a new one or you can wash the existing one, but it must be bone dry before reinserting then you will need to book the machine in. Kindly send me your previous repair number repair numbers so that I can investigate what was repaired ? You are welcome to contact also contact our customer care team on ***if you require further information Kind regards
Verimark team
Verimark's reply24 Dec 2021, 12:09
Official
Morning Krishna Thank you for informing us of your disappointing experience with the recent purchase of the Vacuum cleaner. Please accept our sincere apologies for the disappointment and inconvenience caused. Good quality and value are of great importance to us, and we need to know when a product has fallen short of our customers' expectations. We appreciate the trouble that you took to bring this matter to our attention. We can assure you that our products are manufactured under strict quality control procedures to satisfy our consumers.
Please see below some troubleshooting which could cause Low suction
If your filters are cleaned and replaced on a regular basis then technicians would have to assess it.
How often have you cleaned and washed the filter inside your machine? If your filter gets clogged up with dirt then the motor cannot get air, it can damage the motor. Please let me know how the filters are cleaned.
If you don't wash the filters regularly then this will cause low suction and potentially damage the motor. Wash filters in warm soapy water and once washed, damp filters must never be used as they can then not be reused. Filters can be air dried, and filters must be replaced yearly. We also have a video on our website showing our customers the process. If not replace the filter with a new one or you can wash the existing one, but it must be bone dry before reinserting then you will need to book the machine in. Kindly send me your previous repair number repair numbers so that I can investigate what was repaired ? You are welcome to contact also contact our customer care team on ***if you require further information Kind regards
Verimark team
Please see below some troubleshooting which could cause Low suction
If your filters are cleaned and replaced on a regular basis then technicians would have to assess it.
How often have you cleaned and washed the filter inside your machine? If your filter gets clogged up with dirt then the motor cannot get air, it can damage the motor. Please let me know how the filters are cleaned.
If you don't wash the filters regularly then this will cause low suction and potentially damage the motor. Wash filters in warm soapy water and once washed, damp filters must never be used as they can then not be reused. Filters can be air dried, and filters must be replaced yearly. We also have a video on our website showing our customers the process. If not replace the filter with a new one or you can wash the existing one, but it must be bone dry before reinserting then you will need to book the machine in. Kindly send me your previous repair number repair numbers so that I can investigate what was repaired ? You are welcome to contact also contact our customer care team on ***if you require further information Kind regards
Verimark team
kG
krishna G's updateReviewer Update
24 Dec 2021, 16:35Thank you for your response, I followed every instruction on your pamphlet, I washed the filter and air dried it before I used it, if I had known the suction was so low I would have the other machine with high suction, first the two pin plug breaks when you pull it out of the socket and was replaced with a normal three pin plug which I could have done it myself and I did tell the lady of the shop that the suction was not as I expected, she told me every time I use it I must wash the filter which I did, but the suction is still not good, on the service reception form I only got half the form there on the right hand side the number is 93 the rest is torn off, there is no service Centre notes but on the left hand side and it was hand in on the 5 th of September in the killarney Branch, one question why was only the motor taken back and not the whole machine and on the describe the problem Suction low and plug broke off and they only took the motor in that means if I did not get service Centre notes then nothing has been done to rectify the problem, so your service department only replaced the plug and told me to wash the filter is that what your service department is there to do, I carried the whole machine in the box and they only take the motor something is definitely not right,
kG
krishna G's update24 Dec 2021, 16:35
Reviewer Update
Thank you for your response, I followed every instruction on your pamphlet, I washed the filter and air dried it before I used it, if I had known the suction was so low I would have the other machine with high suction, first the two pin plug breaks when you pull it out of the socket and was replaced with a normal three pin plug which I could have done it myself and I did tell the lady of the shop that the suction was not as I expected, she told me every time I use it I must wash the filter which I did, but the suction is still not good, on the service reception form I only got half the form there on the right hand side the number is 93 the rest is torn off, there is no service Centre notes but on the left hand side and it was hand in on the 5 th of September in the killarney Branch, one question why was only the motor taken back and not the whole machine and on the describe the problem Suction low and plug broke off and they only took the motor in that means if I did not get service Centre notes then nothing has been done to rectify the problem, so your service department only replaced the plug and told me to wash the filter is that what your service department is there to do, I carried the whole machine in the box and they only take the motor something is definitely not right,